Call Center Executive

1 day ago


Calicut Kerala, India Meitra Hospital Full time

Job Responsibilities:

- l **Determine the requirement of the caller and handle calls effectively. Follow communication scripts while handling different topics.**:

- l **Update job knowledge by participating in training. Identify the learning needs and discuss with the Team Manager.**:

- l **Answer inquiries by researching, locating, and providing information.**:

- l **Resolve problems by clarifying issues, exploring answers, finding alternative solutions, and escalating unresolved problems to Assistant Manager.**:

- l **Complete daily tasks such as doctors’ leave updates/ doctors’ OP timing changes and forward the live updates among team.**:

- l **Sell additional services by recognizing opportunities to up-sell and by explaining new features.**:

- l **Maintain Call Centre database by entering updated information.**:

- l **Keep the equipments operational by handling it smoothly and reporting malfunctions.**:

- l **Confirm appointments with doctors by calling patients/ bystanders as per the request from Assistant Manager.**:

- l **Provide assistance to trainees to enhance their knowledge in different areas.**

Qualification
- Any Degree

Experience
- 0-2 Years

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹250,000.00 per year

**Benefits**:

- Commuter assistance
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person



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