Captain

1 week ago

Bengaluru, India Mann Hospitality LLP Full time

Provide friendly, excellent and professional service to all guests. Responsible for handling food and serving guests. Assist fellow Team Members to perform preparation and setting up in the restaurants for service. Check that all amenities and utensils are properly stocked and inspected. Assist guests on their respective requests and deliver based on their ability. Possess knowledge in all aspects of the menu. Support Restaurant Manager in achieving all goals and Key Performance Objective. Maintain the utmost cleanliness and hygiene standards in the restaurant.

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

**Responsibilities**:

- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Regularly review product quality and research new vendors
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices

**Requirements**:
Captains are responsible for supervising the staff, operations, and guests of banquet experiences at restaurants, hotels, or private functions. Their duties include planning dining events, managing the food and beverage service, and tending to guests' requests and complaints.
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Strong leadership, motivational and people skills
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus

**Benefits**

They would get free food and accommodation as per the company rules and policies.

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