Captain

4 weeks ago

Bengaluru Rural, India Wonderla Holidays Full time

Role & responsibilities

Operations

  • Assisting Sr .captains for all the day to day operations in the F& B service
  • Responsible for all the operations will be happening with all procedures and standards their outlets
  • Oversee all the operations in the specified outlet
  • Handling the guest without any complaints
  • Assist and support the f&b service for service excellence
  • Resolve guest and staffs concerns quickly and efficiently

Supervising

  • Supervise the operations and team members trough out the service
  • Guide the staff members for proper service and standards
  • Responsible for daily reports to Sr. captains
  • Responsible for the operations in the allotted outlets

Hygiene and safety

  • Should have proper grooming and responsible for check the daily grooming of staff members
  • Responsible for safety and hygiene part of staff members
  • Should have awareness about hygiene in food service and importance of personal grooming also

Job knowledge

  • Should have good and depth knowledge about food and presentation about food
  • Should have wide knowledge about wine and other liquors
  • Responsible for giving menu briefing and training the standards of service to staff members
  • Should have experience in operating sales like WINHMS etc

General

  • Responsible for overall sanitation , cleanliness and appearance of allotted f&b outlet
  • Responsible for provide excellent guest service and all the guest concerns to met
  • Must be familiar with current and upcoming details about the property
  • Should have good communication skills and use only professional languages
  • Motivating the team members and taking daily briefing to team members
  • Co ordinate well with all other departments especially f&b production
  • Assist Sr. captains/outlet manger for scheduling duty of team members and preparing weekly off
  • Assist Sr. captain/ outlet manger for training of team members and monthly reports
  • Responsible for monthly inventory and breakages
  • Responsible for ensuring sufficient operating supplies like beverages and equipments like cutleries, crockery etc and transpiration if needed
  • Must be work under pressure and long time
  • Maintain the records of staff periodicals and operating costs
  • Handling the guest complaints
  • Effectively identify the problems in department and resolve the same

Food & Accommodation will be provided

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