Customer Support Executive

2 weeks ago

Ambli Ahmedabad Gujarat, India Bros Labs Full time

**What we're looking for**:
We are seeking a dynamic and motivated Customer Support Executive to join our team. Customer Support Executive will be responsible for expanding our global customer base, managing international client relationships, and achieving sales targets. This role requires effective communication skills, a customer-focused approach.

**Responsibilities**:

- Provide exceptional customer support, technical assistance, and detailed product knowledge for our ecommerce platform.
- Proactively engage with customers to ensure a positive experience and foster long-term relationships.
- Address customer inquiries, complaints, and escalations promptly and professionally.
- Process orders, returns, and exchanges accurately through our CRM system.
- Collaborate with sales and technical teams to resolve complex issues and continuously improve customer experience.
- Maintain accurate records of customer interactions and support activities.

**Qualifications**:

- Previous experience in customer support, preferably in a technology-related field.
- Strong communication skills and ability to convey technical information clearly.
- Proficiency in CRM systems and ecommerce platforms.
- Ability to work independently, prioritize tasks, and meet deadlines effectively.
- Problem-solving skills, multitasking ability, and a customer-centric mindset.

**Benefits**:

- PTO (Paid Time Off)
- Flexible Working Hours
- Personal and Professional Growth
- Performance Bonus
- Bring your dog to work

**About Us**:
Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person

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