
Customer Success Associate
6 days ago
**Job Title**: Customer Success Associate
**Department**: Fintech SmartPay
**Work Mode**: Work From Office
**Process**: International
**Headcount**: 100 Positions
**Location**: Gurgaon
**Shift**: Rotational Shift 24x7 (Both Male & Female)
**Salary**: ₹35,000 CTC to ₹50,000 CTC
**Cab Facility**: Yes (Within 20 KM)
**Interview Process**:
- HR Round
- Ops/Client Round
- Versant Assessment
**Qualifications**:
- Graduate in any field
**Experience**:
- Minimum 1 year of experience in the Fintech/BFSI industry
**Skillset Required**:
- Near-native fluency in English with strong command of grammar, syntax, and vocabulary
- Ability to speak, write, and comprehend English at a near-native level, ensuring clear, error-free communication in all interactions
- Minimal or neutral accent for smooth communication with North American native speakers
**Roles and Responsibilities**:
- Handling customer queries
- Maintaining CSAT (Customer Satisfaction)
- Taking accountability for customer satisfaction
- Providing end-to-end resolution
Call me 9772544341 if you have experience
for freshers we have upto 21k
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹35,000.00 - ₹55,000.00 per month
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (required)
- fin tech: 1 year (required)
- bfsi: 1 year (required)
**Language**:
- English (required)
**Location**:
- Gurgaon, Haryana (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
Work Location: In person
**Speak with the employer**
+91 9772544341
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