Services Renewal Representative Ii

3 days ago

Bengaluru Karnataka, India Oracle Full time

This role involves direct communication with collections, accounts receivable, and customers to address payment delays, enforce contractual obligations, and resolve issues. Collaboration with stakeholders identifies root causes to minimize write-offs. Providing assistance and guidance to debtors, maintaining accurate records, and escalating complex cases are key responsibilities.

Key Responsibilities:

- Interface with collections, accounts receivable, and customers directly to identify and address payment delays, communicate contractual obligations, and enforce remedies.
- Collaborate with customers, partners, and internal stakeholders to resolve payment issues and minimize write-offs by identifying root causes.
- Offer assistance and guidance to debtors, answering their questions, addressing concerns, and providing information about payment options or debt resolution processes.
- Engage in periodic discussions with Oracle collections to identify gaps and propose preventive solutions.
- Provide proactive guidance and best practices to renewal representatives to anticipate and mitigate potential payment issues, thereby reducing time lost in the collection process.
- Maintain accurate and up-to-date records of all interactions with debtors, including payments received, promises to pay, and any changes in contact information or financial status.
- Escalate complex or unresolved cases to supervisors or higher management for further review and resolution.

Skills & Qualifications:

- Bachelor's degree or equivalent in finance, business, or related field.
- Prior experience in collections, customer service, or a related field is preferred i.e. banking, finance, or debt recovery.
- Applicants should have at least 3 to 5 years of relevant experience.
- The role can be challenging and demanding, so resilience and the ability to handle rejection or difficult situations is important.
- Demonstrate strong multitasking abilities, an analytical mindset, and meticulous attention to detail.
- The ability to negotiate with debtors to find mutually acceptable solutions and collect payments is vital.
- Should be able to handle difficult conversations with empathy and patience, understanding the debtor's situation while still pursuing payment.
- Excellent communication skills, both verbal and written, are essential for effectively communicating with debtors and negotiating payment arrangements.

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