Customer Care Executive

2 weeks ago

Mumbai, India Uniconnect SIM Pvt Ltd Full time

Greetings for the day

Uniconnect Sim Pvt Ltd. offers you an opportunity to join as a Customer Care Executive - Sales with the organization.
Location: Remote (Permanent WFH)
Experience: 1 - 5 years (Minimum 1 year of experience in voice process)

**Job Description**:

- Managing inbound & outbound voice process and customer service inquiry.
- Need to support for new customer registrations
- Managing leads/customers via click to call & references.
- Converting the leads into customers.

Require Skill:

- Inbound & Outbound customer service experience
- Strong phone etiquettes and active listening skills
- Communicate clearly to resolve queries within defined SLA’s.
- Usage of the positive language across interactions.

Qualification: HSC/Any Graduate/Equivalent

Work Days: 6 Days (Monday to Saturday)
Working Hours: 9:30 am to 6:30 pm / 2.00 pm to 11.00 pm

Must have the below before applying:
Laptop/Desktop (Mandatory/optional)
Internet connection Broadband or Dongle

Language: English (mandatory) / Any other regional language will be added advantage

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Work from home

Schedule:

- Morning shift
- UK shift

COVID-19 considerations:
YES

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Cold calling: 1 year (preferred)
- Outbound sales: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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