India - Customer Success Associates (Us Shift)

3 days ago

Gurgaon, India Provar Full time

**About us**:
Provar is a group of diverse and talented individuals that helps companies reduce the time it takes to deliver high quality, reliable and error-free software solutions. Our flagship product is an innovative testing tool specialized for companies that are using Salesforce-the market-leading CRM platform. We pride ourselves on delivering test automation solutions that are comprehensive enough to satisfy developers while being intuitive enough for non-technical users to learn quickly. We are proudly globally distributed, we embrace remote work and we value inclusivity and unique perspective.

**About the role**:

- Keywords: Proactive, Onboarding, Success, Implementation, high touch, retention, Add Ons_
This role will also include uncovering upsell, add-on, and expansion opportunities within customer projects and accounts, and will develop ROI reports/overviews for customers. You will help lead Provar customers to best practice implementations and ongoing success by high-touch communications and account reviews on a regular basis.

**What you'll do**:
You'll be responsible for:

- Onboarding new customers and guiding implementation projects
- Developing Success Plans for new and existing customers
- Implementing Best Practices with new customers and existing customers
- Identifying opportunities for growth within an account or project
- Working closely with sales team on strategic accounts
- Developing success plans for at-risk customers
- Manage relationships with customers, meeting regularly with stakeholders and end users to discuss product pain points, success areas and growth potential
- Work cross functionally with sales, service, product, marketing to develop customer profiles, advocate for customer needs and enhance Provar product suite

**About you**:
You'll have:

- 2+ years background in Customer Success, Account Management, Technical Account Management at a SaaS company
- Strong understanding of the Salesforce platform and experience working with it regularly in B2B sales or Customer Success
- Interpersonal and teamwork skills
- Proactive attitude

It may be advantageous to also have:

- DevOps experience, especially in the Salesforce ecosystem
- Sales Experience
- Java or Selenium knowledge or experience
- Salesforce Certifications

You'll be:

- Highly organized and detail-oriented
- Naturally inclined towards systems and technology
- Proactive. Able to solve problems before they arise.
- Able to quickly build rapport with people from diverse backgrounds, at all levels of seniority

**What you'll get in return**:
You'll benefit from:

- A competitive salary
- Comprehensive health insurance.
- A vibrant and fun work culture, with regular social activities
- Friendly work colleagues who genuinely care about each other
- A truly diverse working environment
- The chance to work with international work colleagues
- The opportunity to grow and develop your career

**About Provar**:
Provar is the only code-free, integrated automation testing tool for Salesforce. We deliver the benefits of automation while avoiding the pitfalls of other tools.

We have offices in Gurgaon (India), London (UK) and Nashville (Tennessee).

  • India - Customer Success Associates (Us Shift)

    5 days ago

    Gurgaon, India Provar Full time

    **Customer Success Associates**: **Location**: Gurgaon, India **Shift**: US (8.30 pm to 5.30 am) **Summary**: We are looking for Customer Success Associates (CSA) to join our growing Operations team in our dynamic Gurgaon office. Our automated testing tool, Provar, specializes in testing Salesforce, the market-leading cloud CRM platform. Our Operations...

  • Customer Success Associative

    2 weeks ago

    Gurgaon, India Fisc-aa Full time

    Hii connections !! we are hiring for the Customer Success Associate Job Function: Operation Experience: 0 to 1 Year (BPO Ecommerce client) **Job Type**: Full Time Position Title: Customer Success Associate Industry: CRM/Call Centers/BPO/ITES Location: Gurgaon **Salary**: 17K CTC -18K CTC -19K CTC Education: 12th/Graduates Working days: 6...

  • Customer Success Associate

    24 hours ago

    Gurgaon, India Binary Infoways Full time

    **Designation**: Customer Success Associates **Campaign Type**:International Process **What you will be doing?** **Skills Required**: - Excellent Communication skills required in English - Customer handling skills **Qualification**: Graduate Experienced in international BPO Should be comfortable working night shifts **Other Info**: No cab...

  • Customer Success Associate

    6 days ago

    Gurgaon, Haryana, India Infosec Ventures Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Associate / Sr. Associate - Customer SuccessWho are we looking for?Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting-edge technology, performing analyses, updating business rules, presenting results...

  • Customer Success Associate

    5 days ago

    Gurgaon, India Unnati Full time

    **Customer Success Associate| Leading Indian VC Fund| GGN** **Experience**: **4.0 - 8.0 Years** | **CTC**: **Confidential** | **Functional Area**: **Any** | **Industry**: **Financial services; Fintech; Investment Banking; Venture Capital/VC** | **Location**: **Gurugram, Haryana** **About the Company**: With the ever-increasing business ideas among...

  • Customer Success Associate

    6 days ago

    Gurgaon, Haryana, India Bluvin Solutions Private Limited Full time ₹ 32,000 per year

    Mode - Work From OfficeLocation - GurugramProcess - International processPosition - Customer Success Associate - L1Salary - Upto32K CTCInterview mode - HR Round; Ops round; Versant RoundSkillset - Excellent communication skills (Top notch) in English. No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI), and no grammatical or pronunciation...

  • Customer Success Associate

    5 days ago

    Gurgaon, India TEFT Full time

    Department: Operations Designation: Customer Success Associates Campaign Type: International (AU Process) Total Number of Openings: 40 Roles and Responsibility: Skills Required: Excellent Communication skills required in English Excellent Customer handling skills Qualification: Graduation required Minimum 6 months exp required from International BPO/...

  • Customer Success Associate

    6 days ago

    Gurgaon, India SPZ Solutions Pvt. Ltd Full time

    !! Urgent Hiring !! Hiring !! Hiring !! Hiring !! Freshers and Experienced both are considered. Job Title : Customer Success Associate (Flipkart) Should have minimum 6 months experience in BPO,Freshers also considered. Should be proficient in spoken and written English & Hindi Location : Work from office (Gurgaon Location) Salary : Between 15000 to...

  • Customer Success Associate(Sas)

    4 days ago

    Gurgaon, India Rising Door Full time

    Greetings!! We have an urgent opning for the position of Customer success Associate with one of the leading company. job description, **Role & Responsibilities**: **Skills Required**: - Excellent Communication skills required in English **Qualification**: - Graduate/Undergraduate both can apply - Should be comfortable working in night shifts - Freshers...

  • Customer Success Associate

    6 days ago

    Gurgaon, India SPZ Solutions Pvt. Ltd Full time

    !! Urgent Hiring !! Hiring !! Hiring !! Hiring !! **Freshers** and Experienced both are considered. Job Title : Customer Success Associate (Flipkart) Should have minimum 6 months experience in BPO,Freshers also considered. **Should be proficient in spoken and written English **& Hindi Location : Work from office (Gurgaon Location) Salary : Between...