India - Customer Success Associates (Us Shift)

2 days ago

Gurgaon, India Provar Full time

**About us**:
Provar is a group of diverse and talented individuals that helps companies reduce the time it takes to deliver high quality, reliable and error-free software solutions. Our flagship product is an innovative testing tool specialized for companies that are using Salesforce-the market-leading CRM platform. We pride ourselves on delivering test automation solutions that are comprehensive enough to satisfy developers while being intuitive enough for non-technical users to learn quickly. We are proudly globally distributed, we embrace remote work and we value inclusivity and unique perspective.

**About the role**:

- Keywords: Proactive, Onboarding, Success, Implementation, high touch, retention, Add Ons_
This role will also include uncovering upsell, add-on, and expansion opportunities within customer projects and accounts, and will develop ROI reports/overviews for customers. You will help lead Provar customers to best practice implementations and ongoing success by high-touch communications and account reviews on a regular basis.

**What you'll do**:
You'll be responsible for:

- Onboarding new customers and guiding implementation projects
- Developing Success Plans for new and existing customers
- Implementing Best Practices with new customers and existing customers
- Identifying opportunities for growth within an account or project
- Working closely with sales team on strategic accounts
- Developing success plans for at-risk customers
- Manage relationships with customers, meeting regularly with stakeholders and end users to discuss product pain points, success areas and growth potential
- Work cross functionally with sales, service, product, marketing to develop customer profiles, advocate for customer needs and enhance Provar product suite

**About you**:
You'll have:

- 2+ years background in Customer Success, Account Management, Technical Account Management at a SaaS company
- Strong understanding of the Salesforce platform and experience working with it regularly in B2B sales or Customer Success
- Interpersonal and teamwork skills
- Proactive attitude

It may be advantageous to also have:

- DevOps experience, especially in the Salesforce ecosystem
- Sales Experience
- Java or Selenium knowledge or experience
- Salesforce Certifications

You'll be:

- Highly organized and detail-oriented
- Naturally inclined towards systems and technology
- Proactive. Able to solve problems before they arise.
- Able to quickly build rapport with people from diverse backgrounds, at all levels of seniority

**What you'll get in return**:
You'll benefit from:

- A competitive salary
- Comprehensive health insurance.
- A vibrant and fun work culture, with regular social activities
- Friendly work colleagues who genuinely care about each other
- A truly diverse working environment
- The chance to work with international work colleagues
- The opportunity to grow and develop your career

**About Provar**:
Provar is the only code-free, integrated automation testing tool for Salesforce. We deliver the benefits of automation while avoiding the pitfalls of other tools.

We have offices in Gurgaon (India), London (UK) and Nashville (Tennessee).

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