Customer Success Associate

6 days ago

Gurgaon, India Unnati Full time

**Customer Success Associate| Leading Indian VC Fund| GGN**

**Experience**:
**4.0 - 8.0 Years** |
**CTC**:
**Confidential** |
**Functional Area**:
**Any** |
**Industry**:
**Financial services; Fintech; Investment Banking; Venture Capital/VC** |
**Location**:
**Gurugram, Haryana**

**About the Company**:
With the ever-increasing business ideas among entrepreneurs, our client acts as an investor working on the philosophy of invest and cobuild, supporting business ideas that are solving large complex problems which are of global relevance. They are not only into investing, but co-create businesses through expert operating models, by leveraging their domain expertise and strategic guidance. This Gurgaon-based company was founded in 2006. Their major focus areas are age-care, future of work, supply chain and start-ups. They invest in both early-stage companies as well as mature businesses.

**Skills**:Client servicing, client success, customer service, customer success, customer satisfaction

**About the Job**

As a Customer Success Associate, you will be responsible for ensuring the satisfaction and success of the company's clients by providing exceptional support and guidance.

What you will do:

- Developing and maintaining strong relationships with clients to ensure their satisfaction and success
- Responding promptly to client inquiries and requests for assistance
- Providing clients with product demonstrations, training, and support to maximize their usage and benefits of our services
- Collaborating with internal teams to resolve client issues and ensure timely resolution
- Analyzing client data and providing insights and recommendations for improvement
- Staying current with industry trends and advancements to better serve clients and provide value
- Acting as a liaison between clients and internal teams to ensure seamless communication and collaboration

What you need to have:

- Bachelor's degree in finance, business, or related field
- 4-8 years of experience in client success, customer service, or related field
- Excellent communication, interpersonal, and organizational skills
- Ability to work in a fast-paced environment and prioritize multiple tasks effectively
- Strong analytical and problem-solving skills
- Knowledge of investment banking and financial services industry is a plus

**Employment Type**:
**Full time regular** |
**Working Days**:
**Mon - Sat** |
**Work Timings**:
**Regular Day Shift** |
**Education**:
**Any Graduation

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