Dsm - Cinq and Dsm Pi

**Job Title
- **Salesforce Engineer

**Location
- **Pune

**Role Description
The Corporate Bank Technology team have an established Digital Service Manager programme (DSM) to implement a new transformational platform which will provide digital customer service experience where customers can interact with ease and simplicity. Delivery of DSM functionality will transform customer experience by providing omni-channel capability, quality of information, real-time interactions with the bank, self-servicing, deliver optimised business processes, API’s linking to back-end systems, robotics and machine learning to facilitate improvements in processes. The programme will transform the way clients and internal users interact with each other by delivering automation, reducing client onboarding and service turnaround times, all with the aim of protecting and growing the business.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Participate in the end-to-end product life cycle, including requirements gathering, solution design, development, testing, and implementation (Agile SDLC).
- Design and develop Salesforce solutions (configuration and development) in accordance with requirements and feature definitions, and in line with the overall architecture direction of the DSM programme.
- Evaluate new products for inclusion, this will include prototyping.
- Development of source code in line with detailed requirements.
- Verify the developed source code via reviews and partnering.
- Integrate software components including unit and integrated software testing according to the test plan.
- Ensure that all code changes end up in specified configuration and deployment tools.
- Provide release deployments on non-production management-controlled environments.
- Write and maintain release and deployment instructions, technical change management and fix defect/ bugs & L3 support

**Your skills and experience
- Experience with development technologies, 3 years+ experience in a developer role is desirable.
- Salesforce development experience, ideally Service Cloud, Community Cloud.
- Ability to communicate complex ideas simply and effectively with concise written artefacts.
- Teamwork and communication skills are absolutely essential.
- Passion for quality and continuous improvement of processes and software, well versed with software engineering practices (e.g. continuous integration, build/deploy automation).
- Experience with Test Driven Development and Agile software development methodologies.
- Ability to work in a fast-paced environment and create a positive working atmosphere.
- Passion for sharing knowledge and best practices, and promote collaboration, in virtual/ matrix teams.

**Technical Skills**:

- Strong knowledge of Java programming language and/or web development.
- UI development expertise, HTML5, Javascript, JQuery and CSS, and frameworks such as, AngularJS, Struts
- Enterprise Integration Solutions (Apache Camel, Tibco ESB, IBM MQ, Mulesoft or Informatica)
- Web API development - Rest/SOAP Services and processing tools, REST, JSON and REST frameworks
- DevOps - Eclipse, Git, BitBucket, Sonar, Jira, Confluence, Crucible, Jenkins and/ or TeamCity

Experience with the following would be highly desirable:

- Analytics experience with tools such as Tableau, QlikView, Einstein.
- Knowledge of standard databases like Oracle, MS-SQL and appreciation of Big Data/ NO SQL approaches.
- Knowledge of web containers, like Apache, and J2EE servers: JBoss, Oracle Weblogic, IBM Websphere etc.
- Knowledge of cloud solutions and hosting / cloud patterns such as Kubernetes and Docker.
- Integration approaches for messaging, telephony & workflow platforms (IBM BPM, Pega etc).

**How we’ll support you
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.