Agm - Service Operations

3 days ago

Kolkata, India Vodafone Idea Full time

Job Req ID: 40848- Location: Kolkata, IN- Function: Other- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

**Job Level/ Designation
M2

**Function / Department**

Customer Service - Corporate/Service Partner Operations

**Job Purpose**

**Key Result Areas/Accountabilities**
- Manage and deliver operational and Quality effectiveness for the process cluster through engagement and periodical reviews.
- Strive to provide resolution for customer escalations/ issues
- Co-ordinate with circle time and timely escalation to circle teams
- Heath check through audits, identify process gaps and fix.
- Governance with internal teams, circles and partners to deliver key targeted customer experience outcomes delivered by the process
- People Management - Stakeholder Management on account of driving operational and qualitative KPI’s. Strong Partner & Circle Management and Corporate interface
- Ensure Sustenance and Improvement and explore opportunities for automation & Digitization

**Core Competencies, Knowledge, Experience**
- Customer service delivery/ Complaint Management.
- People Management skills - communication, inter-personal skills, collaboration, coaching and motivation as well as the ability to mediate/influence/direct key outcomes in the interests of the customer and business.
- Strong Execution skills - Extracting deliverables on a day-to-day, month-on-month and quarter-on-quarter basis from the processes from the cluster managed through effective analytics
- Planning and organising skills
- Deep and continuously refreshed understanding of customer experience processes - across the gamut of operations, systems, training and quality

**Must have technical / professional qualifications**
- Graduate/Post Graduate/ MBA with a min 7-10 years of experience in various customer service roles with expertise in managing operations and management experience
- Exposure to reporting and analytics tools

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

  • Agm- Operation

    6 days ago

    Kolkata, West Bengal, India LEVENUS PROMAXX VENTURES PRIVATE LIMITED Full time

    **Job Title**: AGM - Operations (Execution & Discipline) **Department**: Operations & Strategic Enforcement **Location**: Bhubaneswar, Odisha **Reporting To**: Director **Primary Objective**: To act as the central command force ensuring discipline, performance, accountability, and top-down execution across all projects and departments—from Sr. Managers,...

  • AGM/DGM Finance And Taxation

    2 days ago

    Kolkata, West Bengal, India Ideaspot Consultant Full time ₹ 18,00,000 per year

    AGM /DGM Finance & TaxationChartered Accountant (qualified) with min 10 yrs relevant expLocation Kolkata (Salt Lake sec 5)Salary upto 18 lpaAge bar max 48 yrsSupport CFO on banking & credit facilitiesLead Accounts, Taxation, and GST functions Required Candidate profileDeep expertise in Direct & Indirect Tax, including liaison with Tax and GST...

  • AGM-Reg Service

    3 weeks ago

    Kolkata, West Bengal, India Vodafoneidea Full time

    Job DescriptionVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful...

  • Agm Call Center

    2 days ago

    Kolkata, India ESSVEE SERVICES Full time

    **Responsibilities**: **To look after 300 TO 400 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.** **Manage data sources and ensure proper data churning on Dialler** **. Schedule progressive and predictive callings** **. Ensure proper Talktimes, shrinkage, attrition on the...

  • Agm - Regional Collection

    3 days ago

    Kolkata, India Vodafone Idea Full time

    Job Req ID: 36125- Location: Kolkata, IN- Function: VIBS- About: **Role** Regional Collection Lead (Mob) **Job Level/ Designation AGM/ DGM - Regional Collection Lead (Mob) **Function / Department** Credit & Collection - VIBS **Location** Kolkata **Job Purpose** Responsibility will be Managing East Cluster for Mobility Collection activities for entire...

  • AGM-Reg Service

    2 days ago

    Greater Kolkata Area, India Vodafone Idea Limited Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM - Human Resource & Admin

    1 day ago

    Kolkata, West Bengal, India Ethic Management Services Private Limited (EMSPL) Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    About EMSPLEMSPL is a growing integrated services company with diversified operations inIntegrated Security and Facility Management,Retail Audit & Loss Prevention, Manpower Supply & Outsourcing. With pan-India presence, we deliver business-critical solutions to clients across industries.Role OverviewWe are looking for an experienced and visionaryAGM/Head –...

  • Agm - Passive Infra

    6 days ago

    Kolkata, West Bengal, India Vodafone Idea Full time

    Job Req ID: 43831- Location: Kolkata, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm - Area Retail

    1 week ago

    Kolkata, India Vodafone Idea Full time

    Job Req ID: 40401- Location: Kolkata, IN- Function: Retail- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Urgent Job Opening For Agm-sales

    3 weeks ago

    Kolkata, West Bengal, India RECEX Full time

    We are hiring an AGM - Sales and Marketing responsible for driving sales growth developing marketing strategies and managing client relationships in the transmission line hardware sector The role involves team leadership market expansion tender participation and coordination with internal departments to ensure business targets are met He will be...