AGM - Core, IN & VAS

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.VIL is an equal opportunity employer committed to diversifying its workforce. RoleTL - Circle Core Field Ops (VoLTE)Job Level/ Designation AGM / DGMFunction / DepartmentCOG / Cluster Core OpsLocationKolkata, West Bengal Job PurposeResponsible for operations and maintenance of the IMS Core (VoLTE) elements deployed in the circle  such as SBC, TAS, CFX, iNUM , MRFP , MGCF etc Key Result Areas/AccountabilitiesUptime -Ensure 99.999% uptime of all VOLTE NEs (SBC, TAS, CFX, iNUM) nodes and service.Alarms, Fault and Outage handling - Ensure restoration of outages / emergencies in shortest possible time, minimize impact of outage on service by identifying and taking action like implementing work around, temp traffic diversions. Immediate action and resolution of all types of HW, SW faults and alarms; drive preventive maintenance tasks.RS&R management - ensure repair of all HW including Cloud & Cloud IP infra within TAT, zero RNP cards.Redundancy - Ensure 100% redundancy and resiliency for all types of core nodes and its connectivity, review it periodically and suggest for required changesBackup- 100% compliance of Core node back up policy and ensuring availability of back up all the time for any emergency handling.Traffic routing - Implement optimal and efficient routing of all types of calls as per design.Customer complaint handling - Ensure immediate action of all types of customer complains related to VOLTE & VOLTE roaming, detailed investigation and proper resolution.Change implementation and testing - Ensure accurate implementation of all types of changes, judge impact of changes,  pre / post service confirmation for each of the change including KPI tracking and impact analysisUpgrade - Drive SW version and patch upgrades of Core nodes, new feature testingField support - Extending support to central teams for new roll out including software upgrade and technical testing. Field resource alignment for any on-site activities for VoLTE platform HW and new feature testing. KPI Analysis & improvement - Monitoring of all types of core KPIs like: SBC – RSR, SRVCC SR, % SRVCC, Packet loss, TAS – CSSR, RSR, CST, %TADS, SRVCC SR, ASR, CFX – RSR, all types of TAS Clear Codes, SIP Errors, Maintain all KPI above benchmarked values and work for its improvementTrace Analysis - Trace capturing, analysis for resolution of various types of issueFault management – As a SME ,lead the team in resolving all types of alarms / faults, problems, trace analysis, KPI improvement etcInventory Management:- Ensure latest update on inventory in terms of location, HW, SW, Capacity etc & scrapping of non-live inventoryTeam management & Training - Mentor all team members , enhance their technical and behavioral skills, keep them positively engaged and motivated, challenge them to bring best out of each individualCore Competencies, Knowledge, ExperienceIn-depth understanding and hands on working experience on various core nodes like SBC, TAS, CSCF, iNUM, MRFP. Command level knowledge of all types of configuration of these network elements like Nokia / Mavenir – SBC, TAS, CSCF, iNUM, MRFP Clear understanding of all types of VOLTE call flows for VOLTE, CS Core, VoLTE Roaming, MNP, eSRVCC.Good understanding of basic PACO call flows.Understanding of TAS and CFX configuration , Databases Basic understanding on IP devices like routers & switches and IP protocolsTrace analysis and troubleshooting skills including knowledge of various protocols like SCCP, MAP, BICC, SIP, and Diameter.Knowledge of 5G Core – NSA and SA mode of working, Telco cloud architecture.Good team handling, communication – written and verbal, presentation skills.Analytical, Reasoning and logical thinking skillsPositive Attitude towards problem solving, learning new things, adopt changesMust have technical / professional qualificationsBE/B Tech (Electronics and Telecommunications) with 8-10 years of relevant experience.Vodafone Idea Limited (formerly Idea Cellular Limited)An Aditya Birla Group & Vodafone partnership