Customer Support Associate
18 hours ago
Title: Customer Support Associate
No of Positions Opened:
Malayalam - 50
Location: Coimbatore
Language: (English & Malayalam)
Reports to: Team Leader
Qualification: Graduates / Intermediate
Experience: Fresher or experience
Salary - 15000 (Fixed) + Incentives (3K to10K)
Shifts Window: Rotational. - 8AM TO 5PM, 9AM TO 6PM & 10AM TO7PM
Position Summary: First point of contact to the customers.
Key Responsibilities and Summary:
Roles & Responsibilities:
- Handle calls in Malayalam to assist customers with queries, complaints, or
service requests.
- Maintain high-quality communication standards and follow call center scripts
when handling different topics.
- Support the team in achieving overall service quality and performance goals.
- Meet daily/weekly targets such as call handling time, resolution rate, and
customer satisfaction score
- Maintaining and improving quality results by adhering to standards and
guidelines.
**Job Types**: Full-time, Fresher
Pay: ₹15,000.06 - ₹18,000.53 per month
**Benefits**:
- Provident Fund
Ability to commute/relocate:
- Rs Puram, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)
**Language**:
- Malayalam (required)
Work Location: In person
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