Customer Support Coordinator

4 days ago

Rs Puram Coimbatore Tamil Nadu, India Vivid Led System Full time

Supervise and oversee the Client groups for service requests
- Provide Customer Support and resolve client issues
- Monitor the service engineers to provide on-site and remote technical support to clients for operational guidance and troubleshooting.
- Co0rdinating site visits, monitoring schedules, and helping technicians.
- Ensuring on-site efficiency and safety at all times.
- Analyzing data, monitoring expenditure, and drafting progress reports.
- Drafting and submitting reports to superiors and other key individuals.
- Strong communication and problem-solving skills.
- Ability to work independently and multi-task.

**Skills**:
1. Communication Skills
- Excellent verbal and written communication.
- Active listening to understand customer needs and concerns.
- Clarity and precision in conveying information.

2. Interpersonal Skills
- Empathy and understanding to address customer issues effectively.
- Patience, even in challenging situations.
- Conflict resolution and negotiation abilities.

3. Problem-Solving Skills
- Ability to assess situations and identify solutions quickly.
- Critical thinking to handle unique or escalated issues.
- Decision-making under pressure.

4. Technical Skills
- Proficiency with customer relationship management (CRM) software.
- Familiarity with office tools like Microsoft Office or Google Workspace.
- Ability to learn and use company-specific software or tools.

5. Time Management
- Prioritizing tasks to handle multiple customer requests efficiently.
- Meeting deadlines and response time expectations.

6. Product/Service Knowledge
- Thorough understanding of the company's products or services.
- Staying updated on new offerings, policies, and procedures.

7. Attention to Detail
- Accurately documenting customer interactions.
- Ensuring precise information is provided to customers.
- Handling a variety of customer personalities and needs.
- Adjusting to new systems or protocols.
- Collaborating with colleagues to resolve complex issues.
- Supporting team goals and performance standards.
- Maintaining a positive and courteous demeanor.
- Managing stress effectively in high-pressure environments.

**Perks and Benefits**
- Competitive salary and travel allowances.
- Opportunities for skill enhancement and training.
- Exposure to diverse, high-profile projects.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Rs Puram, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 2 years (required)

**Language**:

- Hindi (preferred)

License/Certification:

- Governmental Proof and Course Completion certificates (preferred)

Work Location: In person

**Speak with the employer**
+91 9626300085

  • Sales Coordinator

    2 weeks ago

    Rs Puram, Coimbatore, Tamil Nadu, India KIBA KITCHEN AND BATH STUDIO Full time ₹ 18,00,000 per year

    We are seeking a motivated and organized sales coordinator to support our sales team in achieving business targets.Support the sales team in day-to-day operations and administrative tasks.Prepare and process quotations, purchase orders, and sales invoices.Maintain and update customer databases, sales records, and reports.Coordinate with internal departments...

  • Customer Support Associate

    6 hours ago

    Rs Puram, Coimbatore, Tamil Nadu, India HRH Next Services Pvt.Ltd Full time

    Title: Customer Support Associate No of Positions Opened: Malayalam - 50 Location: Coimbatore Language: (English & Malayalam) Reports to: Team Leader Qualification: Graduates / Intermediate Experience: Fresher or experience Salary - 15000 (Fixed) + Incentives (3K to10K) Shifts Window: Rotational. - 8AM TO 5PM, 9AM TO 6PM & 10AM TO7PM Position Summary: First...

  • Sales Coordinator Exports

    6 hours ago

    Rs Puram, Coimbatore, Tamil Nadu, India Eswari Global Metal Industries Pvt Ltd Full time

    Key Responsibilities **Customer and Sales Support**: - Maintain excellent **customer coordination** and relationships, focusing on **payment follow-ups** and addressing customer needs. - Ensure **higher level accuracy** in pricing, quantity, and all other customer specifications on sales orders. - Provide **sales analysis and guidance**; assist in the...

  • Hiring Customer Support

    2 weeks ago

    Rs Puram, Coimbatore, Tamil Nadu, India Vserve Ebusiness Solutions Full time ₹ 1,63,50,000 - ₹ 3,90,00,000 per year

    Company Overview:Vserve Ebusiness Solution is a leading ISO 27001:2013 certified provider of e-commerce solutions and product catalog management services. We offer comprehensive industry-specific solutions and strive to help enterprises transform and grow in the ever-changing world of technology. Our customer-centric approach ensures that we deliver...

  • Customer Support Executive

    1 week ago

    Rs Puram, Coimbatore, Tamil Nadu, India AuGrav.com Full time

    1) Fluency in English and Hindi. 2) Should be located in and around RS Puram, Coimbatore. 3) Kindly call at SixThreeEightOneTHreeTwoFiveThree50 to take this forward. 4) Should have 1-2 years of work experience in any industry/any domain **Salary**: ₹25,000.00 - ₹30,000.00 per month depending on Interview performance, and necessary qualities. Pay:...

  • Customer Support Associate

    2 weeks ago

    Rs Puram, Coimbatore, Tamil Nadu, India Untumble Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Untumble is an e-commerce firm selling party decorations. Established in 2012 we have a strong presence across India.Roles and responsibilitiesInteracting with customers via call, email, whatsapp and live chatOrder followup with dispatch teamShipping followup with service provider and ensure timely delivery of goodsProcessing orders on e-commerce...

  • Customer Support Associate

    6 days ago

    Rs Puram, Coimbatore, Tamil Nadu, India Untumble.com Full time

    Untumble is an e-commerce firm selling party decorations. Established in 2012 we have a strong presence across India. **Roles and responsibilities** - Order followup with dispatch team - Shipping followup with service provider and ensure timely delivery of goods - Processing orders on e-commerce platforms **Timing** - Monday to Saturday (Sunday holiday) -...

  • Customer Support Executive

    5 hours ago

    Egmore, Chennai, Tamil Nadu, India Industrial Support Services Full time

    **Customer Support Executive** **Should have Good English communication skill** **Generating leads and Identifying buyers & suppliers (B2B).** **Negotiating and Renegotiating with customers and suppliers** **Any Degree** **Exp : 1 yr - 2 yrs** **Immediate Joining Preferred** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 -...

  • Walk-in Interview IT Recruiter

    2 weeks ago

    Rs Puram, Coimbatore, Tamil Nadu, India Sierra Support Centre Pvt. Ltd Full time

    **IT Recruiter (Walk-in Interview - 8th February) | Coimbatore** **Walk-in for IT Recruiters (0 to 2 Years Experience)** **Position**: IT Recruiter **Experience**: 0 to 2 years (Domestic IT Recruitment) **Shift**: Day Shift (10:00 AM - 07:00 PM) **Location**: Coimbatore **Notice Period**: Immediate - 15 days **Responsibilities**: - Manage **end-to-end...

  • Customer Service Leader – Sales Coordination

    2 days ago

    Coimbatore, Tamil Nadu, India MEF Tech Support Private Limited Full time ₹ 4,00,00,000 - ₹ 7,00,00,000 per year

    Location: Coimbatore, IndiaCompany: MEF Tech Support Private LimitedJob SummaryWe are looking for an experienced and proactive Customer Service Leader – Sales Coordination to oversee our Sales Coordination team in the India office. The ideal candidate will have strong leadership capabilities, excellent communication skills, and hands-on experience working...