Executive

11 hours ago

Noida Uttar Pradesh, India Max Healthcare Full time

MHC/19688
- Front Office
- Noida 128 - Max Super Speciality Hospital
Posted On
25 Jan 2025
End Date
08 Feb 2025
Required Experience
0 - 4 Years
-Basic SectionNo. Of Openings

1

Designation

Patient Care Coordinator - Level 1

Employee Category

Front Office

Closing Date

08 Feb 2025
OrganisationalCompany

MHC

Entity

Jaypee Healthcare Limited

Department

Front Office

Sub Department

Front Office - OP Billing

Country

India

State

UTTAR PRADESH

City

Noida

Cluster

Cluster 1

Sub Cluster

Cluster 1

Payroll Location

Max Noida 128

MIS Location

Max Noida 128

Physical Location

Noida 128 - Max Super Speciality Hospital
SkillsSkill
Job Description**Key areas of responsibility**:

- OPD /IPD Management and Consultants Coordination.
- Telephone operations.
- Appointment and Scheduling.
- Making & also giving training on Courtesy post discharge calls.
- Information delivery
- Supervising Report dispatch
- Supervising the Reception
- Courier dispatch and receipt
- Update of Contact details and Telephone Book
- Preparing Indent of Consultant Chambers
- Issuing Keys & Lockers of the drawers.
- Supervising and checking of daily & MIS before sending it to the GM.
- Service recovery in that Area.
- Training of the HIS modules in front office with the power users.
- Maintaining attendance, leave & delays in absenteeism of the Consultants.
- Giving on-the-job training.
- Preparing Welcome Kit for newly joined Consultant (Visiting Cards, Letter heads, aprons, name plates, etc).
- Explaining procedure for Cath & OT bookings.
- Explaining pricing packages to the newly joined Consultant
- Room Readiness.
- Inventory of the stationery.
- Inter departmental co-ordination (Wards, H/K, Maintenance, Stores, Admin, IT)
23. Handles patient grievances (regarding waiting period for the Drs and non availability of appointments)24. To understand pertinent details in tabular form and avoid perceptual errors in arithmetic computation.25.Discretionary reasoning & logic in decision making with an attitude of problem solving26.Discretionary reasoning & logic in decision making with an attitude of problem solving
27.To develop cordial relations with other departmental personnel.28. To develop relations characterized by sympathetic understanding and emotional affinity with patients and their relatives.

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