Process Expert

5 days ago

Bengaluru, India Siemens Full time

**Job Tittle** - Process Expert - Hire to Retire

We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and leverage our powerful ecosystem of leading external and internal partners and our network of key delivery centers We believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality and efficiency for the businesses we partner with

**Change the future with us**:

- Manage employee queries.
- Comprise yourself with recent policy changes and any updates within the organization.
- Process the assigned cases within the defined SLAs.
- Work on tools such as Fusion and CRM tools to guide employees with their queries.
- Have a proactive approach in resolving employee queries.
- Ensure the user experience is enhanced.
- Supporting AskHR team as a front face in handling Siemens employee queries on policies and procedures
- Going the extra mile to achieve first time resolution ensuring employees have an exceptional customer service.

**We don’t need superheroes, just super minds.**
- Minimum 2-3 Years’ experience in Helpdesk or HR Services
- Management graduate
- Good written and verbal communication skills
- Has a ‘know-how’ approach instead of ‘know-what’"
- Basic knowledge on MS Office (Word, PowerPoint & Excel) skills
- ** **Right mindset in operational excellence

**Make your mark in our exciting world at Siemens.**

This role is based in Bengaluru. You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.

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