Customer Success Associate

1 week ago


Kharadi Pune Maharashtra, India Transcom Full time

**Transcom Hiring for day shift premium process**

**Role & responsibilities**
- Handle customer inquiries & queries via phone calls, to resolve their concerns in a timely and professional manner.
- Provide accurate information on products/services offered by the company to meet customers' needs.
- Identify opportunities to upsell/cross-sell relevant products/services based on customer feedback.
- Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
- Escalate complex issues to senior team members when necessary.

Must Have Graduation Degree.

Must have good communication skills, Interpersonal skills**.**

**Contact Person: Nilesh** **9074857487**

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

Application Deadline: 29/05/2025
Expected Start Date: 30/05/2025



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