
Customer Success Associate
1 day ago
**Job Role**: Customer Success Associate
**Work Mode**: Work From Office
**Nature of Account**: Insurance
**Working Days**: 6 Days (Mon - Sat)
**Location**: Kharadi, Pune
**Key Responsibilities**:
- Make outbound calls to interested leads and provide product information.
- Understand customer needs and recommend appropriate insurance solutions.
- Build rapport with customers and maintain a high level of customer satisfaction.
- Maintain accurate and up-to-date customer records and call details.
- Achieve daily/weekly/monthly targets as assigned by the team leader.
- Collaborate with internal teams to resolve queries and ensure customer delight.
**Required Skills**:
- Excellent communication skills in **English and Hindi** (spoken and written).
- Strong interpersonal and persuasion skills.
- Good listening and problem-solving skills.
- Ability to multitask and manage time effectively.
**Eligibility Criteria**:
- **Educational Qualification**: Graduate from any field.
- **Language Proficiency**: Must be fluent in English & Hindi.
**Salary Package**:
- **Freshers**: ₹20,000 - ₹25,000 CTC per month
**Work Schedule**:
- **Females**: Day shift only (up to 8 PM)
- **Males**: Rotational shifts
Pay: ₹20,000.00 - ₹29,000.00 per month
Work Location: In person
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