Customer Success

3 days ago

India Leegality Full time

Company Mission

Leegality is India’s first Document Infrastructure Platform - a radical new digital way for businesses to complete paperwork (agreements, forms and other legal documents). Over the last 7 years, Leegality has changed the way 2000+ Businesses do their paperwork from large enterprises like HDFC, SBI Cards, Federal Bank, ICICI Lombard, Axis Finance, Tata Capital etc. to high growth companies like Razorpay, Rupeek, Cars24, Dunzo etc.

Company Environment

Leegality has an Employee Net Promoter Score of 97 - the highest on xto10x’s eNPS Survey for Q1 2022. The highest among 60+ notable startups. This makes us, arguably, the most employee-loved startup in the country.

Location: GGN/MUM/BGL(Hybrid)

**Requirements**:
**We’re seeking a customer success specialist who embodies our unique approach at Leegality. You will not only build robust customer relationships but also collaborate with internal cross-functional leaders to consistently deliver exceptional customer experiences. You should be driven by analytical skills, using them to identify issues, propose solutions, and enhance relationships to excel in this role.**:
**Responsibilities**:

- Own the relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction.
- Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.
- Develop and maintain customer success as well as customer-support strategies.
- Communicate effectively with both internal and external people to better understand customer needs, maximize retention and growth, and share learnings
- Maintain existing customer-success metrics and data as directed.
- Make sure to close queries within the given time frame.
- Providing Support to Clients on Weekends.

**Requirements**:

- 0-1 year of experience in Tech products/ SaaS /Cloud products in any role.
- This role requires you to work on Weekends and three days on Weekdays.
- Previous experience in Customer support and Customer Success.
- Experience in dealing with Enterprise customers would be preferred.
- An understanding of SaaS and BFSI would be preferred.
- A basic understanding of APIs would be preferred.
- Good knowledge of MS Excel, Word, and PowerPoint.
- Key behavioral traits: Agility, Analytical, Pleasantly Persistent.
- Fluency in English and Hindi is a must.

For more information about us please visit our

**Benefits**:
**Job Information**:
Industry

**Sales - Marketing***

City

**Gurugram***

State/Province

**Haryana***

Country

**India***

Zip/Postal Code

**122008

  • Customer Success Associate

    1 day ago

    India Data Intensity Full time

    The Customer Success Associate is a vital member of the customer success team, responsible for ensuring the success and satisfaction of our valued customers. This role is focused on building strong relationships with clients, addressing their needs, and driving customer retention and growth. **In combination with**: - Ability to act as a consultant,...

  • Customer Success SME

    4 weeks ago

    India Aviso AI Full time

    Job Description Department: Product Management Location: Remote, India About Aviso Aviso AI is an integrated revenue platform that helps modern sales organizations and revenue teams close more deals, drive revenue growth, and mitigate risk through patented AI guidance. As the industry leader in AI-based revenue operations solutions, Aviso AI offers the most...

  • Customer Success Operations

    1 week ago

    India Zluri Technologies Full time

    **About the role** We’re hiring a Customer Success Operations Specialist whose mission will be to drive the effectiveness and efficiency of our Customer Success and Support teams. You will report to the CS Ops Manager. You will be their trusted partner in defining customer success objectives, strategy, and tactics and implementing processes that...

  • Customer Success Manager

    1 minute ago

    India MeltPlan Full time

    Job Description Apply here: https://job-boards.greenhouse.io/meltplan/jobs/4033030009 About MeltPlan MeltPlan is reimagining pre-construction workflows with AI: bringing automation, accuracy, and compliance intelligence into code research, take-offs, estimating, and project planning. Backed by leading investors and industry partners like DPR Construction,...

  • Customer Success Associate

    3 weeks ago

    India Philter HR Solution Pvt Ltd Full time

    Job Description Role Overview We are in search of proactive and communicative candidates who are passionate about our products and the clients we serve. The Customer Success Associate will act as a point of contact for our clients, responsible for managing and growing the company's relationships with them. By developing long-lasting, mutually beneficial...

  • Customer Success Manager

    4 weeks ago

    India SponsorCloud Full time

    Job Description Location: Remote Working Hours: 6:30 PM 3:30 AM IST (flexible to cover CST & EST time zones) About the Role: We are looking for a proactive Customer Success Manager to drive onboarding, enablement, and adoption for our customers. The ideal candidate will have hands-on experience managing a book of business and prior expertise working with...

  • Customer Success Manager

    2 weeks ago

    India Meltplan Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About MeltPlan MeltPlan is reimagining pre-construction workflows with AI: bringing automation, accuracy, and compliance intelligence into code research, take-offs, estimating, and project planning. Backed by leading investors and industry partners like DPR Construction, we're building the future of construction tech. As we expand adoption of our AI-driven...

  • Customer Success Manager

    4 weeks ago

    India Woliba Full time

    Why Join Woliba At Woliba we re redefining the way organizations approach People Operations and employee wellbeing Our all-in-one SaaS platform brings together HR engagement and wellness tools into a single modular solution that empowers companies to create thriving workplace cultures When you join Woliba you re not just joining a tech company you re joining...

  • Customer Success Manager

    4 weeks ago

    Chennai, India Avow Solutions Inc Full time

    Job Description Job Title: Customer Success Manager About the Role We are seeking an experienced and customer-centric Customer Success Manager to lead client relationships and ensure long-term success for users of our SaaS product. The ideal candidate will have a deep understanding of SaaS customer lifecycles, strong business acumen, and a proven ability to...

  • Customer Success Manager

    1 day ago

    India SponsorCloud Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Location: RemoteWorking Hours: 6:30 PM – 3:30 AM IST (flexible to cover CST & EST time zones)About the Role:We are looking for a proactive Customer Success Manager to drive onboarding, enablement, and adoption for our customers. The ideal candidate will have hands-on experience managing a book of business and prior expertise working with GoHighLevel (GHL)...