Customer Success

2 days ago

India Leegality Full time

Company Mission

Leegality is India’s first Document Infrastructure Platform - a radical new digital way for businesses to complete paperwork (agreements, forms and other legal documents). Over the last 7 years, Leegality has changed the way 2000+ Businesses do their paperwork from large enterprises like HDFC, SBI Cards, Federal Bank, ICICI Lombard, Axis Finance, Tata Capital etc. to high growth companies like Razorpay, Rupeek, Cars24, Dunzo etc.

Company Environment

Leegality has an Employee Net Promoter Score of 97 - the highest on xto10x’s eNPS Survey for Q1 2022. The highest among 60+ notable startups. This makes us, arguably, the most employee-loved startup in the country.

Location: GGN/MUM/BGL(Hybrid)

**Requirements**:
**We’re seeking a customer success specialist who embodies our unique approach at Leegality. You will not only build robust customer relationships but also collaborate with internal cross-functional leaders to consistently deliver exceptional customer experiences. You should be driven by analytical skills, using them to identify issues, propose solutions, and enhance relationships to excel in this role.**:
**Responsibilities**:

- Own the relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction.
- Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.
- Develop and maintain customer success as well as customer-support strategies.
- Communicate effectively with both internal and external people to better understand customer needs, maximize retention and growth, and share learnings
- Maintain existing customer-success metrics and data as directed.
- Make sure to close queries within the given time frame.
- Providing Support to Clients on Weekends.

**Requirements**:

- 0-1 year of experience in Tech products/ SaaS /Cloud products in any role.
- This role requires you to work on Weekends and three days on Weekdays.
- Previous experience in Customer support and Customer Success.
- Experience in dealing with Enterprise customers would be preferred.
- An understanding of SaaS and BFSI would be preferred.
- A basic understanding of APIs would be preferred.
- Good knowledge of MS Excel, Word, and PowerPoint.
- Key behavioral traits: Agility, Analytical, Pleasantly Persistent.
- Fluency in English and Hindi is a must.

For more information about us please visit our

**Benefits**:
**Job Information**:
Industry

**Sales - Marketing***

City

**Gurugram***

State/Province

**Haryana***

Country

**India***

Zip/Postal Code

**122008

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