Sales Nfr

-Job description

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **AVP**

**Why join us?**
- The NFR Team is a function that sits within the markets business within the Markets & Securities Services area of HSBC. The NFR Team helps manage and control non-financial and new risks in the business, including but not limited to operational, conduct and product lifecycle risk.
- An overarching purpose is to protect HSBC, its People, Clients and Financial Markets by helping to safeguard the delivery of fair outcomes to our customers and avoiding disruption of the orderly and transparent operation of Financial Markets.

**What you’ll do**:

- Reporting and functionally accountable to the Head of Sales NFR, the role holder will oversee the control and conduct framework within the Sales businesses, by owning and ensuring effective execution of global governance, assurance, conduct and control standards.
- The role holder will need to work closely with the other NFR teams, Governance team and Assurance team, as well as business management community and their support functions to collectively ensure the effective implementation and design of control standards, governance and procedures with the aim of sharing and promoting best practice. They will also play a key role in helping support the enhancement/improvement of controls and best practice within Sales.

**Key accountabilities to include**:

- Conduct - assist in driving the conduct agenda for the region.
- Control: 1) Review new policies and standards for and on behalf of the region. 2) Assist in managing the regional control framework. 3) Assist in ensuring effective remediation actions in place for key issues for Sales.
- Assurance - assist in ensuring the regional execution of desk/control reviews, thematic reviews and other remediation/assurance work as required.
- Governance Forums - Attend, if and where required control related governance forums.
- Tracking of Issues in Firm's Reporting Tools - Support the NFR team and Front Office Management in the maintenance and upload of items into HELIOS and other relevant systems.
- Escalation Point - Act as an additional point of escalation for stake holders with respect to internal control issues for the region/site.
- Assist in Implementing and Overseeing Policies & Processes to mitigate the business' top risks for the region.
- Audit: Act as an additional contact point for Audit.
Requirements

**To be successful in this role, you should meet the following requirements**:

- Degree holder with a professional qualification including background knowledge of internal control and risk management in Markets.
- Minimum 8-12 years’ experience in business management or risk/control roles within a Markets business.
- Basic understanding of Markets business and products.
- Strong analytical and project management skills to enhance procedures and controls.
- Excellent written and verbal communication skills, able to negotiate and work effectively with senior business leaders across business lines and geographies.
- Strong problem solving and prioritization skills and be able to perform multitask under pressure with a keen eye for detail.
- Excellent team player with a proactive and self-motivated attitude and ability to think and act independently.

**ESSENTIAL SKILLS/COMPETENCIES**
- Strategic thinker with strong analytical and project management skills to enhance standards, policies and controls
- Well-developed leadership and people management skills, able to drive change and provide positive influence to achieve organisation goals
- Excellent written and verbal communication skills, able to negotiate and work effectively with senior business leaders across business lines and geographies
- Strong problem solving and prioritization skills and be able to perform multitask under pressure with a keen eye for detail
- Excellent team player with a proactive and self-motivated attitude and ability to think and act independently

**DESIRABLE SKILLS/COMPETENCIES**
- Responsible for the continual assessment of operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology.