Associate

**Description - External**

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

**Role Purpose**

The Control Office is a function that sits within the markets business within the Markets & Securities Services area of HSBC. The Control Office helps manage and control non-financial and new risks in the business, including but not limited to operational, conduct and product lifecycle risk.
- Support Control owners, Control Officer’s and business managers in creation and maintenance of RCA’s, Issues and Actions, Operational incidents, EUC (End user computing) etc., Assist with the Annual Risk and Control Assessment refresh process.
- Cater to various standard and adhoc reports/meeting packs/updates/ at the request of management. Work closely with the BRCM team and business managers to ensure all issues/actions, risks and controls are captured and managed in line with operational risk framework.
- Build the Internal Control Monitoring Plans for businesses within Global Markets in order to review and test effectiveness of key controls. Challenge effectiveness of controls and priority of risks as part of risk the risk assessment refresh process

**Why Join us**:
**Responsible For**:

- BCC - Collation of data: preparation of common packs; continuous improvement of inbound data through negotiation with data providers as well as outbound pack quality.
- In collaboration with the Risk, Control and Support functions NFR coordinate a Front to Back ICMP for BCCs
- Production of weekly/monthly Issue and Actions report. Ensuring that actions plans have been remediated and items are closed in timely manner.
- Conduct Pack production.
- Assist in developing and implementing best practice and Global Standards across Markets
- Assurance Testing - Execute agreed Book of Work & testing scripted programme on behalf of the business to ensure key risks are identified and associated gaps are reduced
- Team Admin. Management of Holiday booker, central comms management, share point administration.
- Work closely with the system owners (Operational Risk and Audit teams) to highlight any functionality or performance issues.
- Other specific projects or tasks related to these topics as directed by management.

Typical Targets and Measures
- Publishing accurate ad-hoc reports/meeting packs/updates
- Ensure delivery of projects by the team as per the pre-defined timelines and proactively manage work priorities
- Ability to drive change with global asset class NFR’s, COO’s & business managers

Customers / Stakeholders
- MSS NFR Community, Regional and Asset Class COOs and associated Business Managers, Operational Risk Team.

Leadership & Teamwork
- Responsible for ensuring seamless communication and teamwork between Control resources in Onshore locations and counterpart resources in Bangalore
- Builds strong relationships with counterpart resources in Onshore locations

Requirements

**What you will need to need succeed in the role**:
**ESSENTIAL EXPERIENCE**

**Including: Education, technical knowledge (number of years), company/industry experience, IT knowledge (levels required), languages etc.**
- Minimum of a Bachelor’s degree
- 6+ years of work experience
- Background in Banking, risk management and / or internal audit; Audit, Risk or Compliance professional designation preferred
- Motivated and dynamic, with the ability to manage multiple tasks and respond to urgent requests
- Ability to work closely with team members and collaborate with colleagues globally
- Proficient in Excel, PowerPoint, Qlikview and Tableau
- Confident and comfortable with reporting tools and databases, able to quickly to learn new systems
- Strong organisational and time management skills, with a structured, organised approach to work
- Good written and verbal communication skills
- Able to interact in a professional manner at all levels in the organisation.
- Prior experience in Audit, Business Management or Risk/Control roles within a Markets business
- Work or academic experience in a major onshore hub / country
- Robust track record in dealing with a diverse and international group of stakeholders
- Good communication, negotiation / influencing and presentation skills.

**ESSENTIAL SKILLS/COMPETENCIES**

**Including: Interpersonal skills, management, leadership, communications, sales, planning and organising, project management skills etc.**

**Operational Effectiveness