Guest Relation Executive

7 days ago

Mumbai Maharashtra, India Sensys Technologies Pvt. Ltd Full time

Responsibilities:

- Greet and welcome guests in a friendly and professional manner.
- Check guests in and out of the restaurant, ensuring accuracy of information.
- Answer phone calls and provide information to guests or transfer calls to appropriate departments.
- Assist guests with inquiries, requests, and complaints, providing excellent customer service.
- Handle cash and credit card transactions accurately and efficiently.
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed

**Experience**:

- Previous experience in restaurant management or front desk operations is preferred
- Familiarity with phone systems and computer software used in hospitality industry
- Multilingual skills are a plus, especially if fluent in languages commonly spoken by hotel guests
- Strong customer service skills with the ability to handle difficult situations with professionalism and empathy
- Excellent phone etiquette and communication skills
- Knowledge of hospitality management principles and practices

As a Guest Relation Executive, you will have the opportunity to work in a dynamic and fast-paced environment where you can make a positive impact on guests' experiences. We offer competitive pay, flexible scheduling, and opportunities for career growth within the hospitality industry. If you are passionate about providing exceptional customer service and enjoy working in a team-oriented setting, we would love to hear from you.

**Salary**: From ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid time off

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Mumbai, Maharashtra 400051 (required)

Work Location: In person

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