Member Relationship Executive

About Gateway Platforms Pvt Ltd (GPPL)
Gateway Platforms Pvt Ltd (GPPL) is a multifaceted organization with several verticals under its umbrella, including Gateway Enterprises, EDGE Community, TEDxGateway, REFASH, and Indiashield Foundation. We are actively seeking applicants to join our teams at TEDxGateway and EDGE Community.

About EDGE Community
Established in 2017, EDGE is a digital private members community that stands at the intersection of thought leadership and actionable change. Memberships are through recommendations only, aiming to create a gated community of diverse, value-adding individuals.

Joining the EDGE Community's Member Relationship Team
Are you the kind of person who thrives on making connections and building trust? We're looking for a Member Relationship Executive who's not just a facilitator but a vital connector in our vibrant EDGE Community. In this role, you'll play a crucial part in nurturing relationships and strengthening the bonds within our network of forward-thinkers and innovators.

Who You Are
- A dynamic, ambitious professional driven to make a significant impact.
- Exceptionally skilled at presenting yourself as a confident and professional representative of Edge.
- Deeply passionate about community building and its promotion.
- A natural team player, curious, adaptable, and comfortable in a startup setting.
- Well-informed, with a keen interest in global affairs and a voracious appetite for reading.
- Skilled in initiating and driving conversations, encouraging others to share their views.
- Background in hospitality, bringing a service-oriented mindset to the role.

What You'll Do
- Enhance our service offerings, ensuring a top-notch experience for community members.
- Maintain and utilize a comprehensive database for efficient member support.
- Monitor and moderate group chats, fostering a respectful and engaging environment.
- Conduct research to address member requests swiftly and effectively.
- Tackle challenging situations with innovative problem-solving.
- Prioritize exceptional member service, focusing on hospitality and attentiveness.
- Resolve member complaints effectively, ensuring satisfaction and follow-up.
- Uphold communication standards and company policies in all interactions.
- Coordinate and participate in offline events, facilitating connections and member engagement.
- Build and nurture relationships with key members for sustained engagement and satisfaction.
- Identify opportunities for community expansion and partnerships.
- Actively participate in planning and facilitating offline events, enhancing member connections.

Job Criteria & Skills
- A graduate degree preferred; freshers with a curious mindset are welcome.
- Prior experience in Customer Service Operations and Hospitality is a plus.
- Proficient with digital tools like ChatGPT, G-Suite, and other relevant software.

What's in it for You
- Be part of a unique, innovative community of leaders and changemakers.
- Opportunities for personal and professional growth in a dynamic and supportive environment.
- Engage in meaningful work that directly impacts the growth and success of our members.

Working Hours

**Regular Office Hours**: Monday to Saturday, 10 am to 7 pm.
Flexibility required closer to events, including weekend commitments.

Please Note
This role is predominantly about managing our digital community, but your presence and assistance are also essential for all in-person meetings. This role might not be suitable for you if you are more introverted, as it requires active engagement and interaction with our members.