Member Support Executive

3 weeks ago

Mumbai, India AICPA-CIMA Full time

About the Role:

You will support and implement retention programs aimed at strengthening relationships with current CIMA members and encouraging renewals. You will also focus on re-engaging lapsed members through structured outreach and re-registration efforts, following CIMA's overall regional strategy and goals. You will report to the Associate Manager - Markets (India). You will work with us on a four month contract using an in office work schedule.

You Will:

  • Engage with members via phone, email, and other outreach channels to provide guidance on renewal processes, highlight membership benefits, and resolve queries effectively.
  • Build and maintain positive relationships with members to improve engagement and loyalty throughout the renewal process.
  • Prepare and deliver timely, accurate reports on outreach activities, calling efforts and renewal progress.
  • Assist the Line Manager in carrying out member engagement and renewal activities.
  • Call and follow up with existing and lapsed members to encourage renewal of their CIMA accounts and memberships.
  • Carry out structured and consistent calling to the lapsed member database, ensuring timely follow-up until renewal or progression is achieved.
  • Support other short-term tasks related to member engagement as assigned.

You Have:

  • Diploma or degree in Business Administration, Marketing or any equivalent field
  • 1+ years' experience in Business Development

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site.

GreatPlacetoWork #LI-Hybrid

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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