Phone Banking Officer

2 weeks ago

Greams Road Chennai Tamil Nadu, India Buzzworks Business Services Pvt Ltd Full time

**Greetings from Buzzworks Business services.....**

**Role** **:Phone Banking Officer**

**Experienced : CTC Upto 5 L For Fresher : CTC Upto 2.50 LPA Fixed.**

**Key Responsibilities**:

- **Customer Service**:

- Address customer inquiries about account information, transactions, and other banking products via phone.
- Assist customers with troubleshooting issues and provide resolutions in a timely manner.
- Provide support on internet banking, mobile banking, and other digital services.
- **Product Knowledge and Promotion**:

- Educate customers about various products and services offered by the bank.
- Identify potential cross-selling and upselling opportunities, promoting relevant banking products based on customer needs.
- **Account Management and Transaction Support**:

- Assist with account-related requests, such as balance inquiries, statement generation, fund transfers, and more.
- Help customers with account maintenance, including updating contact information and enabling or disabling services.
- **Problem Resolution and Escalation**:

- Address complaints or issues related to banking services, escalating complex issues to appropriate departments if needed.
- Ensure effective follow-up on unresolved queries to provide seamless service.
- **Compliance and Data Security**:

- Maintain confidentiality and protect customer information, adhering to the bank’s policies and regulations.
- Ensure compliance with banking guidelines and quality standards to minimize risk and ensure high service standards.
- **Requirements**:

- **Educational Qualifications**: Bachelor’s degree in any field is preferred.

**Other Details**:

- **Experience**: Previous experience in customer service or a call center environment, preferably in the banking or financial sector.
- **Technical Skills**: Familiarity with CRM systems, banking software, and Microsoft Office.
- **Communication Skills**: Excellent verbal communication, active listening, and interpersonal skills.
- **Problem-Solving Skills**: Ability to resolve customer complaints with patience and a positive attitude.
- **Adaptability**: Able to work in a fast-paced environment, handling high call volumes and diverse customer needs.

Immediate Joiner first prefference or else 30 Days notice period max

If anyone interested please kindly share your updated resume to this contact no :7010364128

Regards,

Abishake HR

Buzzworks Business services Pvt ltd.

Venue details:
Door No.84, 3rd, Murugesan Naicker Complex, Greams Rd, Thousand Lights West, Thousand Lights, Chennai, Tamil Nadu 600006

**Job Types**: Full-time, Permanent

Pay: From ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Greams Road, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- 10 key typing: 1 year (preferred)

**Location**:

- Greams Road, Chennai, Tamil Nadu (preferred)

Work Location: In person

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