Phone Banking Officer

5 days ago

Chennai, India QWEEN NETWORK LLP Full time

The Phones Officer role is focused on rendering services to Bank customers and ensuring. satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.

Key Responsibilities:

- Be the best for our customers by
- Displaying complete onus to customers’ queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
- Ensure process efficiency and effectiveness by
- Complying to service and sales guidelines - Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
- Cross-sell / upsell set products like
- Loans and mortgages
- Priority / elite accounts

Qualifications:
Optimal qualification for success on the job is:

- Graduate or Postgraduate from a recognized institution (see eligibility below).
- 2- 5 years relevant role in voice customer service.

Grade Eligibility - Please ensure no gap in studies/ no back logs/ no gaps if was working. Open to work in shifts

as in days/noon/night. It will be rotational.
- Assistant Manager - Fresher with Postgraduates/Engineering Graduates, and Graduates with 2+ year of

experience.
- Deputy Manager - Post Graduate/ Engineering Graduates and 3+ year's Experience

Role Proficiencies:

- Proficiency in systems related to Banking transactions and services.
- Good communication skills in both English and local language.
- Excellent lead generation and conversion skill.
- Ability to handle pressure and meet deadlines.
- Ability to successfully work as a part of a team.
- High sales orientation to meet the sales targets consistently.
- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new

department.

**Salary**: ₹120,000.00 - ₹450,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 8160933954

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