
Telecaller CRM
2 days ago
Greetings
A **Telecaller** is responsible for making and receiving calls to generate sales, provide customer support, or gather information. Their specific responsibilities depend on the industry, but generally include:
**1. Outbound Calling**
- Contact potential or existing customers to inform them about products/services.
- Generate sales leads and follow up with interested customers.
- Persuade customers to purchase or take a desired action.
- Meet daily/weekly/monthly sales targets.
- Maintain records of calls and customer responses.
**2. Inbound Calling (Customer Support)**
- Answer customer inquiries and provide accurate information.
- Resolve complaints and handle issues efficiently.
- Guide customers through troubleshooting steps if needed.
- Redirect calls to the appropriate department when necessary.
**3. Data Management & Reporting**
- Maintain detailed records of customer interactions in CRM software.
- Provide feedback on customer issues, trends, and potential improvements.
- Submit daily or weekly call reports.
**4. Follow-ups & Relationship Management**
- Follow up with customers who showed interest but haven’t taken action.
- Build and maintain positive relationships with existing clients.
- Ensure customer satisfaction through regular engagement.
**5. Adherence to Policies & Scripts**
- Follow company call scripts and guidelines.
- Maintain professionalism and adhere to ethical telecalling practices.
- Comply with data protection and confidentiality rules.
- Sharmishtha Mukherjee
- 9901831729
Regards
Sharmishtha Mukherjee
9901831729
Pay: Up to ₹20,000.00 per month
Schedule:
- Day shift
- Fixed shift
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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