Customer Service Executive

1 week ago


Andheri Mumbai Maharashtra, India Austral International Co. Full time

Job Title: Customer service Executive - Air Import

Loaction : Andheri

Experience - 2-5 years

Industry - Freight Forwarding

Key Responsibilities:

- Coordinate with flight planning and internal teams to ensure timely and efficient cargo operations.
- Monitor and manage shipment queues, following up until successful delivery to the destination.
- Execute offload procedures in the system and promptly notify clients of any reschedules or actions taken.
- Respond to customer inquiries with appropriate solutions, ensuring a high level of customer satisfaction.
- Track and report cargo movements using hand-held scanners and digital tracking systems.
- Ensure shipment documentation is accurate and compliant with regulatory standards.
- Conduct cargo inspections before dispatch or delivery, identifying and reporting any damages.
- Support other departments by compiling reports, statistics, and operational data when required.
- Build lasting relationships with clients through effective communication and problem-solving.

**Required Skills**:

- Strong analytical and planning abilities
- Effective problem-solving and decision-making skills
- Excellent communication and judgment under pressure
- Expertise in Customer Relationship Management (CRM)
- Experience with shipment tracking and cargo queue management

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹550,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Do you have experience in Frieght Forwarding Company, Who have there Own CHA?

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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