Executive - Seller Operations

6 days ago

Mumbai, India Tata CLiQ Full time

Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Beauty, and Luxury. It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities.

At CLiQ:

- We obsess over customer delight.
- We are out there to find an alternate way of doing e-commerce.
- We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes.
- We believe in Uncomfortable Transparency.
- We will always be respectful, empathetic, and caring about the well-being of our teams.
- we encourage experiments and creativity in Technology.
- We develop and use technology to enhance day-to-day life and have a positive impact on customers.
- We encourage experiments and creativity in Technology.

We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all”

**Purpose of the position - **Managing order processing operations of assigned sellers, work on reducing the order to ship timelines and increase in adherence of TAT.

**Key Deliverables -**

1. The person will be responsible for managing Seller Omnichannel operations & ensuring the customer promise & internal TATs are met. This involves daily coordination with the partner stores / warehouses for on time handover of shipments, logistics partners for timely pickup & deliveries.
- 2. Monitor the performance of the sellers & the logistics partner.
- 3. Monitor multiple parameters like Order to Ship TAT, Ship to Delivery TAT, Overall Order to Delivery TAT, Seller Rejections & make changes to optimize the performance.
- 4. Resolve any disputes related to the seller, mall management, logistic partner.
- 5. Innovate and implement new ideas to improve the performance of Same day & Next day deliveries.

**Key Skills required -**

1. Proficient in excel.
- 2. Strong interpersonal skills (both verbal & written)
- 3. Basic analytical skills and understanding of ecommerce / retail operations would be an advantage.
- So QUiQ - PiQ - CliQ before the opportunity is missed.

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