Seller Onboarding Specialist

2 hours ago

Mumbai, Maharashtra, India Lumina Datamatics Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Job Responsibilities:

  • Partner Onboarding: Lead the end-to-end onboarding process for new partners/sellers, ensuring a smooth and efficient transition onto the Client platform.
  • Training and Support: Provide comprehensive training and ongoing support to partners/sellers, helping them navigate the clients systems, policies, and best practices.
  • Process Improvement: Identify opportunities for process improvements and contribute to the development of onboarding materials and resources.
  • Relationship Management: Build and maintain strong relationships with partners, acting as their primary point of contact during the incubation period.
  • Issue Resolution: Troubleshoot and resolve any issues partners/sellers may encounter during the onboarding process, escalating to the appropriate teams as needed.
  • Collaboration: Work closely with cross-functional teams, including operations, IT, and marketing, to ensure a cohesive onboarding experience for partners.
  • Performance Tracking: Monitor and report on the progress of partner onboarding, using data to drive continuous improvement.

Needs to Have:

  • Education: Bachelors degree in Business, Communications, or a related field.
  • Experience: 2+ years of experience in seller support, partner onboarding, customer service, or a related role.
  • Experience in the BPO (voice-based) industry and the e-commerce industry is required.
  • These may be independent and do not need to overlap.

About You:

Skills:

  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical abilities.
  • Proficiency in Microsoft Office Suite (Excel, Word).
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

Attributes:

  • Customer-focused with a positive attitude.
  • Ability to manage multiple tasks and priorities effectively.
  • Adaptable and open to feedback.

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