Operations Manager
5 days ago
ABOUT GAJABGajab is reimagining online shopping for India's next 100 million value-seeking users.We're building India's first AI-powered bargaining marketplace — where technology negotiates on behalf of sellers, recreating the interactive, joyful bazaar experience at your fingertips.Our Mission: To bring the real "desiness" of shopping online — the thrill of negotiation, the joy of getting a great deal, and the human touch of India's vibrant bazaars — all powered by smart technology.We're bootstrapped with 1000+ days of runway, backed by founders with strong business track records and operational expertise. Pre-beta launches next month.WHY JOIN GAJABGround Zero Opportunity: Be the first operations hire. Build and own the entire ops function from scratch — your decisions will shape how millions shop.Solve a Real Problem: Bring affordable, accessible shopping to tier 2/3 India while preserving the joy and culture of Indian bazaars.High Impact, Fast Growth: Go from pre-launch to ₹100 Cr GMV (20 lakh orders/year) in 12 months.Work Directly with Founders: No layers, no bureaucracy — execution-first culture.Build Your Team: Hire, train, and mentor your own operations team aligned with your vision and Gajab's culture.This isn't a "manage existing systems" role — it's a "build the engine while flying the plane" opportunity.ROLE OVERVIEWLead Gajab's end-to-end marketplace operations — from product cataloging and inventory management to order fulfillment, delivery, and customer satisfaction.You'll build from absolute zero — defining processes, hiring the right people, and scaling from 500 to 15,000+ orders/day within 12 months.Target: Achieve ₹100 Cr GMV with 20 lakh orders in Year 1 (₹400–₹500 AOV).KEY RESPONSIBILITIESOperations OwnershipManage the full operational pipeline — catalog creation, inventory tracking, order processing, delivery, returns, and exchangesBuild and refine SOPs for product listings, order management, logistics, and dispute handlingLead product onboarding to ensure high-quality listings and clean data managementCross-Functional CoordinationAlign Customer Support, Catalog, Product, Finance, HR, and Marketing teams for smooth operationsCollaborate with sellers, suppliers, and logistics partners for product availability and timely deliveryPartner with tech to build automation into offer acceptance, order routing, and fulfillment trackingQuality & Performance ManagementOversee dispute resolution, refunds, and customer experience improvementDevelop dashboards for KPIs — order flow, delays, returns, and seller performanceMaintain >95% order accuracy, 90% on-time deliveryScale & EfficiencyOptimize processes to handle 30–40x growth within 12 monthsReduce manual dependency by 60%+ through structured workflows and automationBuild the "Gajab Operations Playbook" for seamless scalingTeam BuildingRecruit, train, and mentor an 8–12 member team across catalog, support, and logisticsFoster a high-ownership, execution-first culture30-60-90 DAY PLANFirst 30 DaysFoundation & Pre-Beta ReadinessHire core team (support, catalog, logistics), create SOPs, and prepare pre-beta operations.Key Deliverables: 3–5 hires, SOPs ready, 100–200 SKUs cataloged, logistics partnerships secured.Next 30 Days (31–60)Process Stabilization & Team TrainingTrain team, finalize processes, and launch operational dashboards.Key Deliverables:
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