Customer Relation Executive

2 weeks ago

Mumbai, India Galaxy Auto Works Full time

**Sales**
- To be responsible for making outbound calls on a daily basis using data provided.
- To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.
- Attaining Customers & their complaints
- Feedback callings
- Handling Appointments
- Managing and scheduling appointments for procedures
- To convert the calls to new business leads.
- To achieve agreed personal and departmental targets captured from calling data provided.
- To inform potential client's on the company’s products and services.
- To gather relevant School and Corporate information.
- To use company databases to gain potential leads.
- To be proactive in identifying opportunities for new business.
- To input and maintain guest information onto the company database.
- To ensure guest satisfaction at all times.
- To deal with telephone queries.
- To build relationships with colleagues and clients.
- To deal with clients in a professional manner at all times aligned to our brand values.
- To ensure service is prompt, polite and professional standards are kept.
- To assist with other departments as required.

**People / Team**
- To foster good relationships with all internal departments and cross-functional teams.
- To proactively support their manager by suggesting new ideas and questioning thinking where appropriate.
- To refer to senior team members for advice and support.
- To attend all staff meetings and training sessions as and when required.
- To maintain a Guest-orientated approach and demonstrate a professional approach to work and team mates at all times.
- In addition to the above main responsibilities, the Lead Generator will be required to undertake any other task, deemed to be appropriate to the job role.

**The Lead Generator is expected to have the following specialist skills, knowledge and experience:

- **
- Previous B2B or B2C sales experience: - 5- 10yrs. Preferable from Automobile industry.
- Excellent communication skills and an excellent telephone manner.
- Ability to work independently and under pressure.
- Good verbal and written skills.
- A positive approach to objection handling is essential.
- Good organisational skills and attention to detail.
- You must be financially motivated, energetic and reliable with a hunger to succeed.
- We are looking for someone upbeat and organised.
- An interest in the Snowsports and the Leisure industry, and a genuine passion for our products will be invaluable.
- Tenacity for high standard of guest service - wanting to meet and serve guests - a complete understanding of guests needs in line with the brand offering and product delivery.
- A good knowledge and understanding of the technical aspects of the following:

- Microsoft Office and associated systems, including CRM.
- Social Networking (LinkedIn).
- Demonstration of the energy, ability and commitment demanded by this role.
- Root cause analysis with counter measures.
- VOC Portal / CRM Portal ( Complaint Handling )
- NSC Complaint handling
- PSF Calls
- Attending the customers at the time of delivery
- Making new thank you cards format and implementing the same
- Maintaining and filing of DAN Copies ( Delivery Acknowledgement Note )

**Requirements**:
**Qualification:

- ** MBA (Marketing/ Operations), BBA or Bachelor’s degree in any field, B.tech.(mech/auto).

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