Front Office Associate

2 days ago


Thane, India Hotel VITS Sharanam Full time

**Key Responsibilities**:

- Greet Guests on arrival and out on departure
- Respond to requests and settle accounts while providing exceptional service
- Complete the proper procedure for Check-In & Check Out.
- Register Guests by collecting necessary information (like contact details, proper identification documents and exact dates of their stay)
- Communicating with internal departments to ensure guest satisfaction.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Diploma / Degree in Hotel Management
- Experience in Hotel Industry.
- Good communication skill with pleasing personality is a must
- Basic knowledge of computer (MS Word, MS Excel)
- Able to Cope under Pressure and comfortable with rotational shifts

**Benefits**:
PF + ESIC + Service Charge + Incentives + Yearly Medical Checkup

**Job Types**: Full-time, Permanent, Internship

Pay: ₹9,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- Hotel: 1 year (preferred)

Work Location: In person



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