Customer Support Executive(Ivr Process)

2 weeks ago

Mumbai, India Home Revise Education Pvt Ltd Full time

**Designation**:Customer Support Executive (IVR Process)

**Gender**: Female Only.

**Experience**: 1Year -8 Yrs

**Location**: Mumbai (Thane)

**Joining Period**: Immediate-15 Days

**Function**: Handles all customer queries in a professional manner, Gives solution to them & forward to respective department for solution and should see towards customer satisfaction.

**Roles and responsibilities**:

- Attend calls from customers & understand their requirements.
- After understanding the customer requirement, give them a solution.
- If a solution is not sufficient through a phone call, send a query to the Hardware Or Software Guy.
- Also if the customer query is about courier status then let them know & also inform the dispatch team.
- Coordination with respective departments depends on customer query.
- Handle calls on IVR System.
- Make sure about customer satisfaction.
- Quick response to customer
- Making report as suggested from Senior.
- Basic greetings skill on the phone.
- Other tasks as assigned.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹14,000.00 - ₹22,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Marathi (preferred)

*Speak with the employer* +918097060754

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹14,000.00 - ₹22,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Marathi (preferred)
- English (preferred)

**Speak with the employer**
+91 8097060754

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