Agriculture Customer Support Executive

4 days ago

mumbai, India Bharat Intelligence Full time

Why this role exists We organise reliable farm labour for horticulture (starting with Nashik’s grape belt). Farmers get timely, skilled crews; workers get dignified, transparent jobs. We need a Marathi-fluent support executive with hands-on agriculture exposure to be the trusted voice between farmers, mukkadams (labour supervisors) and our field teams. What you’ll do Farmer & Labour Helpline (Marathi-first): Handle inbound/outbound calls and WhatsApp for pruning, harvesting, tying, thinning, dipping, onion/tomato work, banana fruit care, etc. Booking orchestration: Convert validated requests into confirmed work orders; coordinate crew allocation with Field Ops; share reporting/SOPs. Issue triage: Escalate absenteeism, quality disputes, transport delays, or accommodation issues to District/Field Ops; close the loop fast. CRM hygiene: Log every interaction; tag crop, acreage, village/cluster, pruning/harvest window; maintain farmer and labour profiles. Farmer education: Explain packages of practices, task windows, and labour readiness in clear Marathi aligned to the local horticulture calendar. Season readiness: Run reminder cadences before pruning/harvest windows; nudge deposits and documentation. Must-have (non-negotiable) Fluent Marathi 2+ years in agriculture/horticulture (FPC, agri-inputs retailer, pack-house, agri-services, vineyard/orchard experience). Working knowledge of horticulture cycles (ideally grapes; plus tomato, onion, banana). You can converse with farmers about pruning windows and activity sequencing. Comfort with tools: WhatsApp Business, basic CRMs, Google Sheets/Excel. On-ground comfort: Willing to do field calls/verification within clusters when needed (10–30% time, seasonal). Nice to have B.Sc. (Agri/Hort) or Diploma in Horticulture. Experience with Nashik belt/FPCs, mukkadams, or labour contracting. IVR/tele-support tools (e.g., Exotel), basic data entry speed, Marathi typing. Prior customer support or telesales in agri services. What we offer Mission with measurable grassroots impact. Rapid growth path into Team Lead / Cluster Support Lead as we scale. Competitive pay + performance bonuses; travel reimbursement for field days. How to apply Email with: CV, 2-minute Marathi voice note explaining your past work with farmers/FPCs (2–3 bullets). Subject: CSE (Agri) – Please do not apply if you do not have agriculture/horticulture experience or Marathi fluency.

  • Agriculture Customer Support Executive

    4 days ago

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    Why this role existsWe organise reliable farm labour for horticulture (starting with Nashik’s grape belt). Farmers get timely, skilled crews; workers get dignified, transparent jobs. We need a Marathi-fluent support executive with hands-on agriculture exposure to be the trusted voice between farmers, mukkadams (labour supervisors) and our field teams.What...

  • Agriculture Customer Support Executive

    4 days ago

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    Why this role existsWe organise reliable farm labour for horticulture (starting with Nashik’s grape belt). Farmers get timely, skilled crews; workers get dignified, transparent jobs. We need a Marathi-fluent support executive with hands-on agriculture exposure to be the trusted voice between farmers, mukkadams (labour supervisors) and our field teams.What...

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