Dispatch Executive
2 weeks ago
Greetings from **Home Revise Education Pvt. Ltd.**
We are looking for a **“Customer Care Executive (Dispatch Executive)”** who has a passion for working beyond the limit
Please find the Job Details below:
**Designation**:Customer Care Executive (Dispatch Executive)
**Gender**: Female Only.
**Experience**: 6 months -5 Yrs
**Location**: Mumbai (Thane)
**Joining Period**: Immediate-15 Days
**Function**: Handles all customer queries in a professional manner, Gives solution to them & forward to respective department for solution and should see towards customer satisfaction.
**Roles and responsibilities**:
- Attend calls from customer & understand their requirement.
- After understanding the customer requirement give them a solution.
- If solution is not sufficient through phone call, send query to Hardware Or Software Guy.
- Also if the customer query is about courier status them let them know & also inform to dispatch team.
- Coordination with respective departments depends on customer query.
- Handle calls on IVR System.
- Make sure about customer satisfaction.
- Quick response to customer
- Making report as suggested from Senior.
- Basic greetings skill on phone.
- Other tasks as assigned.
**Educational Qualification**:
Any Graduate
**Required Skills**:
- Presentable & Confident & Bold
- Communication Skills
- Good Product knowledge
- Reporting To Seniors
- Should be willing to work as a team without time limit
- Should have patience
- Service oriented
**Salary**: ₹12,000.00 - ₹16,000.00 per month
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Cold calling: 1 year (preferred)
- Customer care: 1 year (preferred)
**Language**:
- Marathi (required)
**Speak with the employer**
+91 9321880100
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