CRM Executive

1 day ago


Palavakkam Chennai Tamil Nadu, India Nibav Lifts Full time

**Job Title: CRM Executive**

**No. of Openings**: 3
**Location**: Palavakkam, ECR, Chennai
**Shift Timing**: 9:00 AM to 7:00 PM
**Experience Required**: 1 to 4 years
**Employment Type**: Full-time
**Industry**: Home Elevators / B2C Sales
**Department**: Customer Relationship Management

**About Us**

At **Nibav Lifts**, we design and deliver world-class home elevators with a focus on aesthetics, safety, and convenience. With rapid growth across India, we are looking for enthusiastic **CRM Executives** who can ensure customer satisfaction, handle client interactions, and build long-term relationships.

**Roles & Responsibilities**:

- Building and maintaining relationships with clients and key personnel.
- Escalating and resolving areas of concern as raised by clients.
- Conducting business reviews to ensure clients are satisfied with their products and services.
- Alerting the sales team regarding opportunities for further sales within key clients.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
- Understanding key customer individual needs and addressing those.
- Follow-up with clients for an annual maintenance contract.
- Payment collections as per schedule.
- Weekly/monthly/quarterly report generation based on the KPIs.

**Requirements**:

- 1 to 4 years of experience (internship in relevant domain is an added advantage).
- Excellent communication skills in **English** and **one regional language (Tamil / Telugu / Kannada)**.
- Good relationship management and networking skills.
- Pleasing personality with the ability to understand client needs and execute the same.
- Enjoys working in a highly charged environment.
- Well-versed in MS Office (Excel/Word/PowerPoint).
- Excellent interpersonal and communication skills.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.

**Preferred Criteria**
- Immediate joiners or short notice period.
- Experience in handling client accounts or renewals is a plus.

**Contact**: +91 8925997241

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Ability to commute/relocate:

- Palavakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Location**:

- Palavakkam, Chennai, Tamil Nadu (preferred)

Work Location: In person


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