Customer Care Executive

1 week ago

Noida Uttar Pradesh, India Helpmate solution Full time

Job Title: Customer Service Executive

Tata 1MG (voice Process)

Location: Helpmate Solution, Sector 62, Noida (Ops - Satyam Fashion Institute)

**Job Description**:
We are hiring enthusiastic and customer-oriented individuals for the Tata 1MG Customer Service Process. This is a blended process (Voice & Chat) that requires excellent communication skills to assist customers efficiently.

Key Responsibilities:
'¢ Handle customer queries via voice and chat in a professional and timely manner.

'¢ Provide accurate information and resolve customer issues related to Tata 1MG services and products.

'¢ Maintain a high level of customer satisfaction by delivering excellent service.

'¢ Adhere to company policies, guidelines, and quality standards.

'¢ Update and document customer interactions in the system.

'¢ Collaborate with internal teams for issue resolution when necessary.

**Required Skills**:
'¢ Strong verbal and written communication skills in English.

'¢ Good problem-solving and active listening abilities.

'¢ Ability to handle multiple conversations efficiently in a blended process.

'¢ Basic computer knowledge and familiarity with CRM tools (preferred).

'¢ Must clear Versant Level 4 or 5 assessment.

Qualifications & Experience:
'¢ Education: Minimum HSC (12th pass) or Graduate in any discipline.

'¢ Experience: Freshers with good English communication skills can apply.

Salary & Benefits:
Good communication skills.

'¢ Growth opportunities in a dynamic work environment.

Shift Timings:
Join us and start your career in a fast-growing customer service role

Team Hr

Helpmate

**Job Types**: Full-time, Fresher

Pay: ₹12,105.55 - ₹16,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8368356119

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