Customer Service Associate

5 days ago


Dum Dum Kolkata West Bengal, India Starking Financial Services Full time

**Passenger service agent**
- **Check-in**: Greet and assist passengers with check-in, verify travel documents and IDs, and issue boarding passes.
- **Reservations and ticketing**: Handle booking inquiries, issue tickets, and re-route or rebook passengers in cases of flight delays or cancellations.
- **Gate operations**: Make boarding announcements, scan boarding passes, and assist with the boarding process.
- **Customer support**: Answer passenger questions, provide information on flights and airport facilities, and assist passengers with special needs.

**Baggage and cargo handling staff**
- **Baggage handling**: Load and unload passenger luggage onto aircraft and ensure bags are correctly tagged and sent to the right conveyor belts.
- **Lost and found**: Address inquiries and resolve issues related to lost or damaged luggage.
- **Cargo operations**: Handle the loading, unloading, and storing of air cargo, and complete required documentation and security checks.

**Ramp service and operations**
- **Ground support**: Position mobile stairs, connect tow vehicles, and operate equipment for refueling and servicing the aircraft.
- **Safety and security**: Ensure safety standards are met on the ramp and guide aircraft to and from parking positions.

**Security staff**
- **Screening**: Conduct security screenings of passengers, baggage, and cargo to comply with safety regulations.
- **Patrol**: Secure airport facilities, including terminals and the perimeter.

**Maintenance and technical staff**
- **Aircraft maintenance**: Test and repair aircraft electronic systems and components.
- **Ground equipment maintenance**: Ensure all ground support vehicles are operational and maintained.

**Role**:Ground Staff**Industry Type**:Aviation**Department**:Aviation & Aerospace**Employment Type**:Full Time, Permanent**Role Category**:Flight & Airport OperationsEducation**UG**:Graduation Not RequiredKey SkillsSkills highlighted with ‘‘ are preferred keyskillsGround HandlingAirlinesGround Staff ActivitiesCustomer ServicePassenger HandlingAviationCabin Crew ActivitiesAirport ManagementHospitality ManagementGood Communication In EnglishRampAirportAir Hostess ActivitiesAir TicketingCustomer HandlingLogistics

**Job Types**: Full-time, Fresher, Walk-In

Pay: ₹18,000.00 - ₹32,000.00 per month

Work Location: In person



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