
Customer Relationship Manager
4 days ago
Key Responsibilities:
- Act as the primary point of contact for customers after the property handover.
- Build and maintain strong, long-lasting customer relationships.
- Resolve customer issues and ensure timely resolution of queries.
- Coordinate with internal teams (operations, maintenance, accounts) to deliver exceptional service.
- Collect and analyze customer feedback to enhance satisfaction and experience.
- Ensure adherence to service-level agreements and escalation protocols.
- Assist in organizing customer events, satisfaction surveys, and service initiatives.
- Support the sales team by providing post-sales insights and customer inputs.
- Monitor service delivery and ensure customer concerns are addressed promptly.
Job Type: Full-time
Pay: ₹30, ₹37,000.00 per month
Work Location: In person
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