Customer Relationship Manager

5 days ago


Dum Dum Kolkata West Bengal, India Rameswara Projects Full time ₹ 30,000 - ₹ 3,70,000 per year

Key Responsibilities:

  • Act as the primary point of contact for customers after the property handover.
  • Build and maintain strong, long-lasting customer relationships.
  • Resolve customer issues and ensure timely resolution of queries.
  • Coordinate with internal teams (operations, maintenance, accounts) to deliver exceptional service.
  • Collect and analyze customer feedback to enhance satisfaction and experience.
  • Ensure adherence to service-level agreements and escalation protocols.
  • Assist in organizing customer events, satisfaction surveys, and service initiatives.
  • Support the sales team by providing post-sales insights and customer inputs.
  • Monitor service delivery and ensure customer concerns are addressed promptly.

Job Type: Full-time

Pay: ₹30, ₹37,000.00 per month

Work Location: In person



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