Customer Care Executive

2 days ago

Dum Dum Kolkata West Bengal, India Rt Aviation & Hospitality institute pvt.ltd Full time

A Back Office Executive provides essential administrative and operational support, ensuring the smooth functioning of a company from behind the scenes. This role involves various tasks such as data entry, record keeping, customer support, and assisting with other administrative functions to facilitate efficient workflow and communication within the organization.

Key Responsibilities:
Data Management: Accurately recording, updating, and maintaining information in databases and systems.

Record Keeping: Organizing and maintaining physical and digital files, ensuring easy retrieval and accessibility.

Transaction Processing: Handling routine transactions like invoices, receipts, and payments.

Customer Support: Responding to customer inquiries, resolving issues, and providing information.

Documentation: Preparing reports, presentations, and correspondence as needed.

Compliance: Ensuring all activities adhere to company policies and regulations.

Team Support: Assisting team members and contributing to overall team goals.

Communication: Facilitating communication and coordination between different departments.

Administrative Tasks: Performing various administrative duties like scheduling, managing calendars, and ordering supplies.

Problem Solving: Identifying and resolving issues that arise in daily operations.

Financial Support: May involve tasks like reconciling bank statements, processing payments, and preparing financial reports.

Inventory Management: Assisting with tracking and managing office supplies and equipment.

Coordination: Coordinating with other departments to ensure smooth workflow and efficient operations.

Skills and Qualifications:
Organizational Skills: Ability to manage multiple tasks and prioritize effectively.

Attention to Detail: Accuracy and precision in data entry and record keeping.

Communication Skills: Clear and effective written and verbal communication.

Problem-Solving Skills: Ability to identify and resolve issues efficiently.

Technical Skills: Proficiency in using office software (e.g., MS Office Suite) and other relevant tools.

Teamwork: Ability to work collaboratively with others and contribute to a positive team environment.

Adaptability: Ability to adjust to changing priorities and new situations.

Time Management: Ability to manage time effectively and meet deadlines.

Confidentiality: Maintaining the confidentiality and security of sensitive information.

Familiarity with Company Policies and Procedures: Understanding and adhering to company guidelines.

**Job Types**: Full-time, Fresher

Pay: ₹8,086.00 - ₹24,711.19 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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