Customer Outreach Associate

2 days ago

Powai Iit Mumbai Maharashtra, India Lifespark Technologies Full time

**About Lifespark Technologies**:
Lifespark Technologies is a MedTech startup working to create medical devices and digital health solutions in the Neurological diseases domain. Lifespark Technologies is incubated at IIT Bombay. Lifespark is one of the most promising startups in the Assistive Tech space in India and has been honoured with several National and International awards, and was also recently featured on Shark Tank India. Our mission is to create seamless, persistent, and affordable healthcare solutions. We are looking for a **Customer Outreach Associate **to join our growing team.

**Job description**
- Make outbound calls to potential customers to introduce products/services and identify sales opportunities.
- Assess customer needs and requirements to recommend appropriate products/services.
- Follow up on leads, engage with potential customers, and convert leads into sales through effective communication and persuasive selling techniques.
- Provide guidance and support to potential customers by addressing their inquiries, concerns, and providing detailed information about our devices and their benefits.
- Collaborate with other departments, such as Clinical, Production and Customer service, to ensure a seamless customer experience.
- Stay up-to-date with industry trends and competitor activities and communicate to the management.
- Adhere to company policies, procedures, and ethical standards in all interactions.

**Essential experience and requirements**:

- High school diploma or equivalent; a degree in business, marketing, or a related field is a plus.
- Proficiency in using CRM software and other sales tools.
- Strong interpersonal skills with the ability to build rapport and establish relationships with diverse individuals and groups.
- Self-motivated, goal-oriented, and able to work independently as well as part of a team.
- Ability to handle rejection and remain positive and resilient.
- Empathy and sensitivity when dealing with individuals diagnosed with patients and their families.

**Location : IIT Bombay, Mumbai**

**Working mechanism : In-person**

**Working Days
- Mon-Sat 10 AM-6PM**

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

Ability to commute/relocate:

- Powai Iit, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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