
Associate,customer Service Officer
3 days ago
Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.Job Purpose* Differentiated Customer Experiences - Leading through ServiceJob Duties & responsibilities* Ensure each client escalation is owned and closed within 24 hours. In case of exceeding 24 hours TAT, client is informed on a periodic basis by yourself on delay and resolution date.* Adhering to the Service Management Principles: Increase client interactions and ensure that they are handled as per the RED Service standards -* Mandatory 100% coverage and contact-ability of all clients under various service led campaigns in CRM* 100% mandatory coverage of all qualified Treasures every quarter* Ensure 100% implementation of CBG Client Contact Management Policy* Ensure 20 Unique clients are covered every month under CCM, and details updated in CRM or as per applicable target.Requirements* Minimum 10 years of front line client experience with a leading bank or financial institution.Education / Preferred Qualifications* Graduate/PostgraduateCore Competencies* Take ownership and be accountable for all customer issues: updating CRM, end to end customer complaint journey management; first time resolution, doing things right the first time-* Embed the service culture for all customer touchpoints particularly complaint resolution and client communication* Support the sales team to acquire 60% of the customers digitally - IWealth, Pweb, etc.* Ensure risk and governance factors of the branch are always monitored and addressed.
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Customer Service Officer
2 weeks ago
Karumathampatti, Coimbatore, Tamil Nadu, India Chandru associate Full timeWe Are Hiring hpcl gas company Whatsapp - 9361136245 Interested share your resume Male Work - Inspection officer Fresher & Experienced Salary - 15,000 Takehome + Incentives + 3k travel allowances Qualification - +2, any degree Location - Coimbatore , **Job Types**: Full-time, Permanent Regards, CHANDRASEKAR HR 9361136245 **Job Types**:...
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Customer Service
2 weeks ago
Chennai, Tamil Nadu, India NatWest Full timeJoin us as a Customer Service & Operations Associate - In this customer centric role, we’ll look to you as the first point of contact to provide outstanding service to our customers - Joining our Reconciliation & Investigations team, you’ll be helping the bank to achieve its goals by dealing with all customer queries through to completion - Hone your...
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Customer Service
2 weeks ago
Chennai, Tamil Nadu, India NatWest Digital X Full timeCustomer Service & Operations, Customer Customer Service & Operations Associate Reconciliation & Investigations - Chennai, India- Permanent- Full Time#R-00243268 Join our digital revolution in NatWest Digital X In everything we do, we work to one aim. To make digital experiences which are effortless and secure. - So we organise ourselves around three...
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Customer Service Associate
1 week ago
Sholinganallur, Chennai, Tamil Nadu, India Insight Customer Call Solutions Pvt. Ltd Full timeICCS BPO is hiring for 100 Customer care Executives in Chennai General Day shift-Work from Office only Full time only 6 days working with 1 rotational week off Tamil Outbound Voice process-Videocon D2H (No Sales/Targets) Explain about the plan due date details and recharge details Walkin date: 14th, 15th Feb Time:11AM to 4PM Interview Location: ICCS...
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Customer Service Associate
3 days ago
Coimbatore, Tamil Nadu, India Avantor Full time**The**Opportunity**: Avantor is looking for an Associate for Customer Service team. It is an intermediate level position. He/She is responsible to answer routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. He/She is to provide...
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Customer Service Associate
1 week ago
Chennai, Tamil Nadu, India MoSahaya Full timeCustomer Support Associate - Tech Mahindra Work from Home - Government Laptop not eligible - Laptop with i5 processor or Ryzen 5, 8 +GB RAM, and Windows 10 & above OS - Broadband internet connection - Net speed of 20 MBPS or above - Nature of Job: Domestic BPO Voice Inbound (Contractual Role) - Shift: Rotational Shift and Rotational Week Off - Working Days:...
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Customer Service Associate
2 weeks ago
Madurai, Tamil Nadu, India Chess Gaja Full time**Job Description for Customer Service Associate -** Chess Gaja founded by GrandMaster Priyadharshan Kannappan is seeking a passionate and energetic person to join our team as a **Customer Service Associate for our role with a shift timing starting from 2:00 PM to 11:00PM** **This is an entry level role for freshers with no experience/previous internship...
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Customer Service Associate
1 week ago
Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878Job Title: Customer Experience AssociateAs a Customer Experience Associate, you will be responsible for ensuring that our Guests have an exceptional experience while interacting with our hotel. This includes assisting the Front Office Manager with daily operations and working with customers to resolve any issues or concerns they may have.Key...
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Customer Service Associate
7 days ago
Perungudi, Chennai, Tamil Nadu, India TELSTRA GLOBAL BUSINESS SERVICES Full time_**HIRING**_ **Job Title**:Customer Service Associate** **Location**: Perungudi, Chennai, Tamil Nadu **Responsibilities**: - Handle customer queries - Provide product and service knowledge to customers - Record details of complaints - Maintain positive customer relationships **Skills**: - Communication skills **Qualifications**: - H.S. (12th) pass or...
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Customer Service Associate
7 days ago
Chennai, Tamil Nadu, India Emerson Full time**Job Summary**: A Customer Service Associate is responsible for providing excellent customer support and administrative support. This role involves providing administrative support such as acknowledging customer orders, collate & distribute customer facing documents, creating functional reports, maintaining customer records, and ensuring customer...