Guest Service Associate

6 days ago

Chennai Tamil Nadu, India IBIS Full time

**Company Description**
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
**Job Description** Designation: Guest Service Associate-Front Office**

**Department: Front Office**

**Reports To: Director Guest Service**

**Prime Function**:

- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
- Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of **the hotel** should be brought to the attention of the Management.

**Key Responsibilities**:
**_
People Management_**
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

**_
Financial Management_**
- Identify optimal, cost-effective use of the resources and educate the team on the same.

**_
Operational Management_**
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of

the post.
- Adhere to the Procedures & Standards Manual.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management.

**Hygiene / Personal safety / Environment**:

- Ensures that the workplace and storage areas remain clean and tidy
- Respects the instructions and safety guidelines for the equipment (s)he uses
- Applies the hotel's security regulations (in case of fire etc)
- Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.

**_
Key Contacts_**

**_
Liaises with_**

**_ Responsible for (as assigned)_**

Sales & Marketing team

Front Office Team

Housekeeping Team

Reservations Team

Trainees

**Occupational Health & Safety**

**_ Employee Responsibility_**

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

  • Guest Service Associate

    6 days ago

    Chennai, Tamil Nadu, India Meraqui Ventures Pvt Ltd Full time

    **Job Title: Guest Service Associate || Guest Handling || Greeting & Welcoming Guest ||** **Role Brief**: We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit to our outlet. The role involves various tasks, such as greeting guests upon arrival, assisting them in...

  • Guest Service Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25102137 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Chennai Mahindra World City, Near Main Entrance, Chennai, TamilNadu, India, 603202 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Service Associate

    5 days ago

    Chennai, Tamil Nadu, India WESTIN HOTELS & RESORTS Full time

    Our jobs aren t just about giving guests a clean room and a freshly made bed Instead we want to build an experience that is memorable and unique Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel They are empowered to move about their...

  • Housekeeping Guest Service Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25100387 **Job Category**Housekeeping & Laundry **Location**Fairfield by Marriott Chennai OMR, No.169, Rajiv Gandhi Salai, Chennai, Tamil Nadu, India, 600119 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a freshly made...

  • F&b Service Guest Service Associates

    6 days ago

    Chennai, Tamil Nadu, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25074320 **Job Category**Food and Beverage & Culinary **Location**Fairfield by Marriott Chennai OMR, No.169, Rajiv Gandhi Salai, Chennai, Tamil Nadu, India, 600119 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests...

  • Guest Service Expert

    5 days ago

    Chennai, Tamil Nadu, India Marriott Full time

    Our jobs aren t just about putting food on the table that our guests will enjoy until they ask for their bill Instead we want to build an experience that is memorable and unique - with food and drinks on the side Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal Whether setting...

  • Guest Service Associate

    1 week ago

    Chennai, Tamil Nadu, India NamLabs Technologies Pvt. Ltd Full time

    The individual at work performs front office functions such as registering the guest, allotting rooms, handling check-in/check-out, receiving payments, and offering services to ensure a memorable stay for guests **Job Types**: Full-time, Fresher Pay: ₹9,320.23 - ₹29,292.80 per month **Benefits**: - Commuter assistance - Paid time off - Provident...

  • Guest Service Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25035975 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Grand Chennai Resort & Spa, 280 ECR, Vedanamelli, Chennai, Tamil Nadu, India, 603104 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Service Associate

    2 days ago

    Ambattur, Chennai, Tamil Nadu, India mactechautomation Full time

    Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell service and staff management. Being a source of information to guests on various...

  • Guest Services Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Marriott Full time

    Job Number 24154190 Job Category Rooms Guest Services Operations Location The Westin Chennai Velachery 154 Velachery Main Road Chennai Tamil Nadu India Schedule Full-Time Located Remotely N Relocation N Position Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins check-outs room assignments and room change late check-out requests Secure...