Collections Agent/customer Service

4 days ago


Haryana, India AAR Financial Full time

**Job Summary**:
**Key Responsibilities**:

- Negotiate repayment terms and resolve customer queries related to outstanding balances.
- Maintain accurate and up-to-date records of customer interactions and payment status.
- Follow up on promises to pay (PTPs) and ensure timely completion.
- Escalate unresolved cases to senior management or legal team when necessary.
- Achieve daily, weekly, and monthly collection targets.
- Maintain compliance with company policies and regulatory requirements.

**Required Skills & Qualifications**:

- 1-3 years of experience in collections, customer service, or a similar role (preferred).
- Strong communication and negotiation skills in English and Hindi.
- Basic understanding of accounting and billing processes.
- Proficiency in using CRM systems and Microsoft Office tools.
- Ability to remain calm under pressure and handle difficult conversations professionally.
- High attention to detail and strong organizational skills.

**Preferred Qualifications**:

- Experience in the BFSI (Banking, Financial Services, Insurance) or BPO sector.
- Multilingual abilities (regional languages are a plus).
- Prior experience working with collection targets or KPI-based environments.

**Benefits**:

- Competitive salary with performance-based incentives.
- Health insurance and other employee benefits.
- Training and development opportunities.
- Friendly and supportive work environment.

**Job Types**: Full-time, Permanent

Pay: ₹33,333.00 - ₹41,666.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Monday to Friday
- Night shift

Supplemental Pay:

- Commission pay
- Performance bonus

Work Location: In person



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