Customer Service

1 week ago

Vashi Navi Mumbai Maharashtra, India BV Full time

**Job Title: - Customer Support Executive**

**Job Location: Navi Mumbai**

**Key Responsibilities**:

- Experience in handling Inbound and Outbound calls globally with good telephonic handling etiquette skills.
- Engage and build rapport with clients through effective communication to understand their document attestation requirements, including authentication, legalization and apostille services.
- Utilize consultative selling techniques to identify opportunities for upselling or cross selling additional services/products.
- Assist clients in preparing and organizing their documents, forms for attestations and submissions.
- Excellent Customer service and Communication skills (Both Written and Verbal) is essential.
- Maintain a sales pipeline of prospective clients, tracking interactions, inquiries and follow up activities to drive conversion and achieve sales target.
- Foster strong relationships with clients and their respective stakeholders involved in the document attestation process.

**Qualification and Skills**:

- At least 1 years of experience in sales, business development or client facing roles preferably within the document attestation or related BPO segments.
- High school diploma or bachelor's degree in any stream (in tourism may be preferred), travel, or hospitality.
- Strong understanding of document attestation procedures, regulations and requirements in various countries and regions.
- **Excellent communication and interpersonal skills with the ability to build relationships, negotiate effectively and close sales deals.**
- Result oriented mindset with a track record of meeting or exceeding sales targets and driving revenue growth
- Adaptability, resilience and a customer-centric approach to problem-solving and client service delivery.

Pay: ₹25,000.00 - ₹41,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Sales: 2 years (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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