Customer Service Representative

7 days ago

Vashi Navi Mumbai Maharashtra, India Upgrade Consulting Full time

_**Greetings**_
- **We are looking for Customer Service Associates (DAY SHIFTS) for an international MNC based out of Navi Mumbai.**_
- **Location : Navi Mumbai**_
- **Education OR Experience**_
- **Any Graduate OR Undergraduate / Experience In BPO**_
- **Salary - 3 LPA**_
- **Customer Service Responsibilities**:_
- **Manage large amounts of incoming phone calls**_
- **Identify and assess customers’ needs to achieve satisfaction**_
- **Build sustainable relationships and trust with customer accounts through open and interactive communication**_
- **Provide accurate, valid and complete information by using the right methods/tools**_
- **Meet personal/customer service team sales targets and call handling quotas**_
- **Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution**_
- **Keep records of customer interactions, process customer accounts and file documents**_
- **Follow communication procedures, guidelines and policies**_
- **Take the extra mile to engage customers Contact Person **:_
- **Pranjali:

- 751.8254.536
**_

**Job Types**: Full-time, Permanent

**Salary**: ₹250,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

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