Chat Support Executive

5 days ago

Koregaon Park Pune Maharashtra, India United Consulting Full time

Job Title: Customer Care Executive - UK Shifts (chat process)

Location: Magarpatta

**Salary**: Up to ₹40,000 + Incentives + Client Bonuses

Shift: UK Rotational Shifts

Work Schedule: 5 Days a Week

Perks: Free Pickup & Drop Services

**Job Description**:
We are looking for a Customer Care Executive to handle inbound queries for an e-commerce website. In this role, you will be responsible for addressing customer concerns, resolving issues, and providing support through effective communication. Your goal is to ensure a positive customer experience by delivering timely and accurate solutions.

Key Responsibilities:
Handle inbound customer queries via chat process

Resolve product or service-related issues in a professional manner

Provide information on orders, delivery, and returns for an e-commerce platform

Maintain high levels of customer satisfaction through excellent communication and problem-solving skills

Update and manage customer records in the system

**Requirements**:
Strong verbal communication skills

Problem-solving abilities and attention to detail

Ability to work in UK rotational shifts

Basic computer proficiency

Eligibility:
Undergraduates, Graduates, and those with or without prior experience are welcome to apply.

Why Join Us?

Competitive salary up to ₹40,000

Incentives and client bonuses

Free transportation services

Growth opportunities within the company

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- UK shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Koregaon Park, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 14/11/2024

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