Customer Care Representative

7 days ago

Neelambur Coimbatore Tamil Nadu, India Lakhtech Solution Full time

Job Summary:
**Responsibilities**:

- Identify and assess customers' needs to achieve satisfaction.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Keep records of customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.

**Requirements**:

- Proven customer support experience or experience as a customer service representative.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to work in a fast-paced environment.
- High school diploma or equivalent; college degree preferred.

How to Apply:
Please submit your resume to Whatsapp : 6379908103
*

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Morning shift
- Night shift
- UK shift

Ability to commute/relocate:

- Neelambur, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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