Customer Support Executive

16 hours ago

Mumbai Maharashtra, India Source-right Full time

**Position: Customer Support Executive - LIC Process (TC00FF RM 3516)**

**(Tamil/Malayalam | Versant 3 | Voice Process)**

**Job Opportunity with LIC - Tamil & Malayalam Speakers Required**
**Join the customer care team for LIC - Life Insurance Corporation of India and be part of one of the most trusted insurance brands. Openings available for fresher’s and experienced graduates with Tamil or Malayalam language proficiency**

**Job Overview**:
Client**:LIC (Life Insurance Corporation of India)**
Process**:Voice - Customer Service / Support**
Mode**:Inbound / Outbound Calling**
Assessment**:Versant Level 3 (mandatory)**
Education**: Graduation is mandatory**
**Languages Required: Tamil or Malayalam (fluency required)**
**Other Requirement: Must clear Versant 3 assessment**

**Shift & Week Offs**:
**Shift Timing: Day rotational shifts (between 9 AM - 9 PM)**
**Week Offs: Rotational offs (1 fixed weekly off)**

**Additional Benefits**:
PF & ESIC
Paid training
Long-term career scope
Opportunity to work with a prestigious insurance brand.

**Roles & Responsibilities**:
**Customer Interaction**:
Handle customer queries related to LIC policies, renewals, payments, and other services.
**Call Handling**:
Inbound and/or outbound calling to assist and support customers in their preferred language (Tamil/Malayalam).
**Service Support**:
Provide detailed and accurate product/service information.
**Data Logging**:
Update call and customer information in the system as per standard procedures.
**Quality Adherence**:
Maintain call quality standards and ensure customer satisfaction.

Good verbal communication skills in Tamil or Malayalam
Graduate with customer-concentric mindset
Comfortable with day rotational shifts and rotational offs
Willing to work in a voice-based support process
Basic computer literacy

**Freshers Welcome | Versant 3 Required | LIC Voice Process | Tamil or Malayalam Speaker**

*************

**Job Category**:Banking Domain

**Job Type**:Full Time

**Job Location**:Airoli (Mumbai)

**Experience**:fresher

**Notice period**:0-15 days

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